Reports

Understand how each of the reports in Zenvia Conversion is measured

Lautaro Schiaffino avatar Nahuel Gomez avatar Wanda Polverini avatar +1
12 articles in this collection
Written by Lautaro Schiaffino, Nahuel Gomez, Wanda Polverini and 1 other

Summary

An overview of your client service
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How can I check my agent's Response Time?

Find out the average first response time for your team
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Report: Ads Performance

Check the performance of your Meta ads within Zenvia Conversion
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Reports: New contacts and conversations

Response times to your conversations and the performance of your agents
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Report: Team Performance

Learn how to check the performance of your agents
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Report: Conversational Channels

Learn how to read and extract relevant information from this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Report: Quotes

Learn about your team's performance with respect to quotes and sales
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Visit and Test Drive reports

Appointments and Test Drives
Amanda Pongetti avatar
Written by Amanda Pongetti
Updated over a week ago

Report: Resolution

Understand how to analyze the closing reasons in this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Activity Report

Understand how to view the actions taken by your consultants in this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to download information as a spreadsheet

Zenvia Conversion facilitates converting tables to downloadable spreadsheets.
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

CSV file: How to convert XLS files to CSV files

How to convert your spreadsheet to a file that Zenvia Conversion can process
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago