Reports

Understand how each of the reports in Zenvia Conversion is measured

11 articles
Diego Pereda avatarWanda Polverini avatarAmanda Pongetti avatar
Written by Diego Pereda, Wanda Polverini and Amanda Pongetti

Summary

An overview of your client service
Diego Pereda avatar
Written by Diego Pereda. Updated over a week ago

How can I check my agent's Response Time?

Find out the average first response time for your team
Diego Pereda avatar
Written by Diego Pereda. Updated over a week ago

Reports: New contacts and conversations

Response times to your conversations and the performance of your agents
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Report: Team Performance

Learn how to check the performance of your agents
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Report: Conversational Channels

Learn how to read and extract relevant information from this report
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Report: Quotes

Learn about your team's performance with respect to quotes and sales
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Visit and Test Drive reports

Appointments and Test Drives
Amanda Pongetti avatar
Written by Amanda Pongetti. Updated over a week ago

Report: Resolution

Understand how to analyze the closing reasons in this report
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Activity Report

Understand how to view the actions taken by your consultants in this report
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

How to download information as a spreadsheet

Zenvia Conversion facilitates converting tables to downloadable spreadsheets.
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

CSV file: How to convert XLS files to CSV files

How to convert your spreadsheet to a file that Zenvia Conversion can process
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago