Reports

Understand how each of the reports in Sirena is measured

Lautaro Schiaffino avatar Nahuel Gomez avatar Lautaro Schiaffino avatar +2
11 articles in this collection
Written by Lautaro Schiaffino, Nahuel Gomez, Lautaro Schiaffino and 2 others

Summary

An overview of your client service
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How can I check my agent's Response Time?

Find out the average first response time for your team
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Reports: New contacts and conversations

Response times to your conversations and the performance of your agents
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Team performance

How to assess your teams' performance
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

Conversational Channels Reports

Learn how to read and extract relevant information from this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Quotes Report

Learn about your team's performance with respect to quotes and sales
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Visit and Test Drive reports

Appointments and Test Drives
Luca Bergamini avatar
Written by Luca Bergamini
Updated over a week ago

Resolution Report

Understand how to analyze the closing reasons in this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Activity Report

Understand how to view the actions taken by your consultants in this report
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to download information as a spreadsheet

Sirena facilitates converting tables to downloadable spreadsheets.
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

CSV file: How to convert XLS files to CSV files

How to convert your spreadsheet to a file that Sirena can process
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago