Reports
Understand how each of the reports in Zenvia Conversion is measured
11 articles
Written by Diego Pereda, Wanda Polverini and Amanda Pongetti
Summary
An overview of your client serviceWritten by Diego Pereda. Updated over a week ago
How can I check my agent's Response Time?
Find out the average first response time for your teamWritten by Diego Pereda. Updated over a week ago
Reports: New contacts and conversations
Response times to your conversations and the performance of your agentsWritten by Wanda Polverini. Updated over a week ago
Report: Team Performance
Learn how to check the performance of your agentsWritten by Wanda Polverini. Updated over a week ago
Report: Conversational Channels
Learn how to read and extract relevant information from this reportWritten by Wanda Polverini. Updated over a week ago
Report: Quotes
Learn about your team's performance with respect to quotes and salesWritten by Wanda Polverini. Updated over a week ago
Visit and Test Drive reports
Appointments and Test DrivesWritten by Amanda Pongetti. Updated over a week ago
Report: Resolution
Understand how to analyze the closing reasons in this reportWritten by Wanda Polverini. Updated over a week ago
Activity Report
Understand how to view the actions taken by your consultants in this reportWritten by Wanda Polverini. Updated over a week ago
How to download information as a spreadsheet
Zenvia Conversion facilitates converting tables to downloadable spreadsheets.Written by Wanda Polverini. Updated over a week ago
CSV file: How to convert XLS files to CSV files
How to convert your spreadsheet to a file that Zenvia Conversion can processWritten by Wanda Polverini. Updated over a week ago