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Reports
Understand how each of the reports in Sirena is measured
+2
11 articles in this collection
Written by
Lautaro Schiaffino,
Nahuel Gomez,
Lautaro Schiaffino
and 2 others
Summary
An overview of your client service
Written by
Lautaro Schiaffino
Updated over a week ago
How can I check my agent's Response Time?
Find out the average first response time for your team
Written by
Nahuel Gomez
Updated over a week ago
Reports: New contacts and conversations
Response times to your conversations and the performance of your agents
Written by
Wanda Polverini
Updated over a week ago
Team performance
How to assess your teams' performance
Written by
Lautaro Schiaffino
Updated over a week ago
Conversational Channels Reports
Learn how to read and extract relevant information from this report
Written by
Wanda Polverini
Updated over a week ago
Quotes Report
Learn about your team's performance with respect to quotes and sales
Written by
Wanda Polverini
Updated over a week ago
Visit and Test Drive reports
Appointments and Test Drives
Written by
Luca Bergamini
Updated over a week ago
Resolution Report
Understand how to analyze the closing reasons in this report
Written by
Wanda Polverini
Updated over a week ago
Activity Report
Understand how to view the actions taken by your consultants in this report
Written by
Wanda Polverini
Updated over a week ago
How to download information as a spreadsheet
Sirena facilitates converting tables to downloadable spreadsheets.
Written by
Wanda Polverini
Updated over a week ago
CSV file: How to convert XLS files to CSV files
How to convert your spreadsheet to a file that Sirena can process
Written by
Wanda Polverini
Updated over a week ago