Go to Zenvia Conversion
English
Español
Português
All Collections
First steps
First steps
Discovering some functionalities of the platform
+2
25 articles in this collection
Written by
Magalí de Sousa,
Nahuel Gomez,
Lautaro Schiaffino
and 2 others
Enterprise Plan, Pro or Basic?
Check the features of each one and decide which one is best for your company!
Written by
Wanda Polverini
Updated over a week ago
First Steps with Zenvia Conversion [Sirena] for Admins
Guide for your account's initial configuration on the platform
Written by
Yumi Nakamura
Updated over a week ago
How to forward files and media in Zenvia Conversion
Forward files to up to ten active prospects at a time
Written by
Wanda Polverini
Updated over a week ago
Download images, documents, videos and audios from your conversations in Zenvia Conversion
Check how to download each of these media files
Written by
Wanda Polverini
Updated over a week ago
How to Change Your Account Language in Zenvia Conversion?
Learn how to easily change your account language
Written by
Wanda Polverini
Updated over a week ago
How to Forward Messages in Zenvia Conversion
Forward messages to up to ten active prospects at a time
Written by
Wanda Polverini
Updated over a week ago
How can I see my pending clients?
Check how you can view clients pending interaction in Zenvia Conversion
Written by
Wanda Polverini
Updated over a week ago
Draft messages
Save your unsent messages to send them later
Written by
Wanda Polverini
Updated over a week ago
How to send a location to your clients?
Send your location or that of any of your business offices from your conversations in Zenvia Conversion
Written by
Wanda Polverini
Updated over a week ago
How to send GIFs on Zenvia Conversion?
Improve your conversations with clients by sending GIFs
Written by
Wanda Polverini
Updated over a week ago
How to add notes in Zenvia Conversion?
Use this tool to mention your coworkers in conversations
Written by
Wanda Polverini
Updated over a week ago
How to use emojis in Zenvia Conversion?
Improve your conversations with clients by sending emojis
Written by
Wanda Polverini
Updated over a week ago
How to Schedule a Reminder
Learn how to use this feature to organize conversations with your clients
Written by
Wanda Polverini
Updated over a week ago
How do I set my working hours?
Configure the days and times when you will receive messages
Written by
Wanda Polverini
Updated over a week ago
How to search for clients
Learn how to search for clients in Zenvia Conversion
Written by
Lautaro Schiaffino
Updated over a week ago
Bookmark Zenvia Conversion
Make it easier to access Zenvia Conversion
Written by
Magalí de Sousa
Updated over a week ago
How to download the Zenvia Conversion desktop app?
Get the desktop app to speed up loading time and keep its performance when you have connection problems.
Written by
Nahuel Gomez
Updated over a week ago
Customer reply to a specific message
Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly
Written by
Wanda Polverini
Updated over a week ago
Transferring Clients
How to send a client to another user
Written by
Lautaro Schiaffino
Updated over a week ago
How does the order of arrival of new clients work
Transfers/integrations/customization
Written by
Lautaro Schiaffino
Updated over a week ago
How to edit client information
Here's how to modify information about a client
Written by
Lautaro Schiaffino
Updated over a week ago
What are quick responses and how to create them?
Create and edit customizable responses for your agents
Written by
Wanda Polverini
Updated over a week ago
How to find my Templates and Quick Responses?
How to access the text you need for your conversation in seconds
Written by
Wanda Polverini
Updated over a week ago
How to search for specific messages in Zenvia Conversion
Zenvia Conversion allows you to search for specific messages in conversations with clients
Written by
Nahuel Gomez
Updated over a week ago
How to register visits and test drives?
How to record salesfloor visits and test drives.
Written by
Nahuel Gomez
Updated over a week ago