Zenvia Conversion

Check the features of each one and decide which one is best for your company!

Enterprise Plan, Pro or Basic?

Guide for your account's initial configuration on the platform

First Steps with Zenvia Conversion [Sirena] for Admins

How to create an account on Zenvia Conversion

Forward files to up to ten active prospects at a time

How to forward files and media in Zenvia Conversion

Check how to download each of these media files

Download images, documents, videos and audios from your conversations in Zenvia Conversion

Learn how to easily change your account language

How to Change Your Account Language in Zenvia Conversion?

Forward messages to up to ten active prospects at a time

How to Forward Messages in Zenvia Conversion

Check how you can view clients pending interaction in Zenvia Conversion

How can I see my pending clients?

Save your unsent messages to send them later

Draft messages

Send your location or that of any of your business offices from your conversations in Zenvia Conversion

How to send a location to your clients?

Improve your conversations with clients by sending GIFs

How to send GIFs on Zenvia Conversion?

Use this tool to mention your coworkers in conversations

How to add notes in Zenvia Conversion?

Improve your conversations with clients by sending emojis

How to use emojis in Zenvia Conversion?

Learn how to use this feature to organize conversations with your clients

How to Schedule a Reminder

Configure the days and times when you will receive messages

How do I set my working hours?

Learn how to search for clients in Zenvia Conversion

How to search for clients

Make it easier to access Zenvia Conversion

Bookmark Zenvia Conversion

Get the desktop app to speed up loading time and keep its performance when you have connection problems.

How to download the Zenvia Conversion desktop app?

Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly

Customer reply to a specific message

Transferring Clients

How does the order of arrival of new clients work

Here's how to modify information about a client

How to edit client information

Create and edit customizable responses for your agents

What are quick responses and how to create them?

How to access the text you need for your conversation in seconds

How to find my Templates and Quick Responses?

Zenvia Conversion allows you to search for specific messages in conversations with clients

How to search for specific messages in Zenvia Conversion

How to record salesfloor visits and test drives.

How to register visits and test drives?

Wanda Polverini

Diego Pereda

Karine Moreira

Discovering some functionalities of the platform

First steps

Zenvia

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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