First steps

Enterprise Plan, Pro or Basic?

Check the features of each one and decide which one is best for your company!

Written by Wanda Polverini
Updated over a week ago

First Steps with Zenvia Conversion [Sirena] for Admins

Guide for your account's initial configuration on the platform

Written by Yumi Nakamura
Updated over a week ago

How to forward files and media in Zenvia Conversion

Forward files to up to ten active prospects at a time

Written by Wanda Polverini
Updated over a week ago

Download images, documents, videos and audios from your conversations in Zenvia Conversion

Check how to download each of these media files

Written by Wanda Polverini
Updated over a week ago

How to Change Your Account Language in Zenvia Conversion?

Learn how to easily change your account language

Written by Wanda Polverini
Updated over a week ago

How to Forward Messages in Zenvia Conversion

Forward messages to up to ten active prospects at a time

Written by Wanda Polverini
Updated over a week ago

How can I see my pending clients?

Check how you can view clients pending interaction in Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

Draft messages

Save your unsent messages to send them later

Written by Wanda Polverini
Updated over a week ago

How to send a location to your clients?

Send your location or that of any of your business offices from your conversations in Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

How to send GIFs on Zenvia Conversion?

Improve your conversations with clients by sending GIFs

Written by Wanda Polverini
Updated over a week ago

How to add notes in Zenvia Conversion?

Use this tool to mention your coworkers in conversations

Written by Wanda Polverini
Updated over a week ago

How to use emojis in Zenvia Conversion?

Improve your conversations with clients by sending emojis

Written by Wanda Polverini
Updated over a week ago

How to Schedule a Reminder

Learn how to use this feature to organize conversations with your clients

Written by Wanda Polverini
Updated over a week ago

How do I set my working hours?

Configure the days and times when you will receive messages

Written by Wanda Polverini
Updated over a week ago

How to search for clients

Learn how to search for clients in Zenvia Conversion

Written by Lautaro Schiaffino
Updated over a week ago

Bookmark Zenvia Conversion

Make it easier to access Zenvia Conversion

Written by Magalí de Sousa
Updated over a week ago

How to download the Zenvia Conversion desktop app?

Get the desktop app to speed up loading time and keep its performance when you have connection problems.

Written by Nahuel Gomez
Updated over a week ago

Customer reply to a specific message

Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly

Written by Wanda Polverini
Updated over a week ago

Transferring Clients

How to send a client to another user

Written by Lautaro Schiaffino
Updated over a week ago

How does the order of arrival of new clients work

Transfers/integrations/customization

Written by Lautaro Schiaffino
Updated over a week ago

How to edit client information

Here's how to modify information about a client

Written by Lautaro Schiaffino
Updated over a week ago

What are quick responses and how to create them?

Create and edit customizable responses for your agents

Written by Wanda Polverini
Updated over a week ago

How to find my Templates and Quick Responses?

How to access the text you need for your conversation in seconds

Written by Wanda Polverini
Updated over a week ago

How to search for specific messages in Zenvia Conversion

Zenvia Conversion allows you to search for specific messages in conversations with clients

Written by Nahuel Gomez
Updated over a week ago

How to register visits and test drives?

How to record salesfloor visits and test drives.

Written by Nahuel Gomez
Updated over a week ago