First steps

Discovering some functionalities of the platform

Magalí de Sousa avatar Nahuel Gomez avatar Lautaro Schiaffino avatar +2
24 articles in this collection
Written by Magalí de Sousa, Nahuel Gomez, Lautaro Schiaffino and 2 others

Download images, documents, videos and audios from your conversations in Sirena

Check how to download each of these media files
Wanda Polverini avatar
Written by Wanda Polverini
Updated this week

How to Change Your Account Language in Sirena?

Learn how to easily change your account language
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to Forward Messages in Sirena

Forward messages to up to ten active prospects at a time
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How can I see my pending clients?

Messages that have not yet received a response
Luca Bergamini avatar
Written by Luca Bergamini
Updated over a week ago

Draft messages

Sirena saves unsent messages.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to send a location to your clients?

Send your location or that of any of your business offices from your conversations in Sirena
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to send GIFs?

This functionality is enabled for WhatsApp and Facebook Messenger.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to add notes in Sirena?

Use this tool to mention your coworkers in conversations
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to use emojis in Sirena?

Send emojis to your clients in the same way that you do it on WhatsApp.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to Schedule a Reminder

Learn how to use this feature to organize conversations with your clients
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How do I set my working hours?

Configure the days and times when you will receive messages
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to add new clients manually

How to input new clients on mobile
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How can I close or tag a client?

Lear how to classify your clients
Luca Bergamini avatar
Written by Luca Bergamini
Updated over a week ago

How to search for clients

Learn how to search for clients in Sirena
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

Bookmark Sirena

Make it easier to access Sirena
Magalí de Sousa avatar
Written by Magalí de Sousa
Updated over a week ago

How to download the Sirena desktop app?

Get the desktop app to speed up loading time and keep its performance when you have connection problems.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Customer reply to a specific message

Sirena allows you, in some cases, to see when your customers respond to a message directly
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Transferring Clients

How to send a client to another user
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How does the order of arrival of new clients work

Transfers/integrations/customization
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How to edit client information

Here's how to modify information about a client
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How to add quick replies

What are quick replies and how to create them
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to find my Templates and Quick Responses?

How to access the text you need for your conversation in seconds
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

How to search for specific messages in Sirena

Sirena allows you to search for specific messages in conversations with clients.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to register visits and test drives?

How to record salesfloor visits and test drives.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago