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Conversational Channel

Conversational Channel

All about WhatsApp, Facebook Messenger and Instagram Messages

31 articles
Wanda Polverini avatarDiego Pereda avatar
Written by Wanda Polverini and Diego Pereda

Setting an Away Message

Set an automatic out of office reply for after hours
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

Limitations of WhatsApp Business API

Check what are the main limitations of the version of WhatsApp that we use in Zenvia Conversion
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Written by Wanda Polverini. Updated over a week ago

How to change the profile picture of your WhatsApp line?

Change your profile picture to help your customers recognize your company.
Diego Pereda avatar
Written by Diego Pereda. Updated over a week ago

How to set a greeting message for other sources

Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago

How to create WhatsApp and Facebook Message Templates

Learn how to request WhatsApp and Facebook templates from Zenvia Conversion to start conversations
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Written by Wanda Polverini. Updated over a week ago

Conversational Channels

Learn what conversational channels are and how to configure them
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Written by Wanda Polverini. Updated over a week ago

How does WhatsApp Business API works?

Learn how it works and how we configure the WhatsApp Business API integration
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Written by Wanda Polverini. Updated over a week ago

How to set custom fields for WhatsApp and Facebook Messenger templates

You can edit the HSM messages before sending them.
Diego Pereda avatar
Written by Diego Pereda. Updated over a week ago

Differences between Zenvia Conversion and WhatsApp Business

Understand the main differences between the Zenvia Conversion service and WhatsApp Business
Wanda Polverini avatar
Written by Wanda Polverini. Updated over a week ago