Conversational Channel
All about WhatsApp, Facebook Messenger and Instagram Messages
31 articles
Written by Wanda Polverini and Diego Pereda


Setting an Away Message
Set an automatic out of office reply for after hours
Written by Wanda Polverini. Updated over a week ago
Limitations of WhatsApp Business API
Check what are the main limitations of the version of WhatsApp that we use in Zenvia Conversion
Written by Wanda Polverini. Updated over a week ago
How to change the profile picture of your WhatsApp line?
Change your profile picture to help your customers recognize your company.
Written by Diego Pereda. Updated over a week ago
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
Written by Wanda Polverini. Updated over a week ago
How to create WhatsApp and Facebook Message Templates
Learn how to request WhatsApp and Facebook templates from Zenvia Conversion to start conversations
Written by Wanda Polverini. Updated over a week ago
Conversational Channels
Learn what conversational channels are and how to configure them
Written by Wanda Polverini. Updated over a week ago
How does WhatsApp Business API works?
Learn how it works and how we configure the WhatsApp Business API integration
Written by Wanda Polverini. Updated over a week ago
How to set custom fields for WhatsApp and Facebook Messenger templates
You can edit the HSM messages before sending them.
Written by Diego Pereda. Updated over a week ago
Differences between Zenvia Conversion and WhatsApp Business
Understand the main differences between the Zenvia Conversion service and WhatsApp Business
Written by Wanda Polverini. Updated over a week ago