Conversational Channel

All about WhatsApp, Facebook Messenger and Instagram Messages

Nahuel Gomez avatar Mariana Flores avatar Lautaro Schiaffino avatar +1
31 articles in this collection
Written by Nahuel Gomez, Mariana Flores, Lautaro Schiaffino and 1 other

Setting an Away Message

Set an automatic out of office reply for after hours
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Written by Wanda Polverini
Updated over a week ago

Limitations of WhatsApp Business API

Check what are the main limitations of the version of WhatsApp that we use in Zenvia Conversion
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Written by Wanda Polverini
Updated over a week ago

How to change the profile picture of your WhatsApp line?

Change your profile picture to help your customers recognize your company.
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Written by Nahuel Gomez
Updated over a week ago

How to set a greeting message for other sources

Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
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Written by Wanda Polverini
Updated over a week ago

How to create WhatsApp and Facebook Message Templates

Learn how to request WhatsApp and Facebook templates from Zenvia Conversion to start conversations
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Written by Wanda Polverini
Updated over a week ago

Conversational Channels

Learn what conversational channels are and how to configure them
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Written by Wanda Polverini
Updated over a week ago

How does WhatsApp Business API works?

Learn how it works and how we configure the WhatsApp Business API integration
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Written by Wanda Polverini
Updated over a week ago

How to set custom fields for WhatsApp and Facebook Messenger templates

You can edit the HSM messages before sending them.
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Written by Nahuel Gomez
Updated over a week ago

Differences between Zenvia Conversion and WhatsApp Business

Understand the main differences between the Zenvia Conversion service and WhatsApp Business
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Written by Wanda Polverini
Updated over a week ago
WhatsApp

Add a Line in Minutes

Zenvia Conversion allows you to quickly set up a WhatsApp line
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Written by Wanda Polverini
Updated over a week ago

Creating a Line with Zenvia Conversion

Frequently-asked questions
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Written by Wanda Polverini
Updated over a week ago

WhatsApp Display Name

Learn what the display name is for your WhatsApp line
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Written by Mariana Flores
Updated over a week ago

What is a WhatsApp session?

What are the costs when using the WhatsApp API?
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Written by Wanda Polverini
Updated over a week ago

Requirements to request verification (the green badge) of your line in WhatsApp Business

Here's how to apply for the green badge for your WhatsApp Business account
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Written by Wanda Polverini
Updated over a week ago

Transfers in WhatsApp

How to send clients to a certain group
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Written by Lautaro Schiaffino
Updated over a week ago

How to recover deleted WhatsApp templates

How to re-activate WhatsApp templates that have been deleted
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Written by Wanda Polverini
Updated over a week ago

Guidelines for creating your WhatsApp templates. Why is WhatsApp rejecting my templates?

Find out what types of templates WhatsApp allows and the most common mistakes
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Written by Nahuel Gomez
Updated over a week ago

Why Can't I Contact a Client via WhatsApp?

Find out if your customer's contact number is valid
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Written by Wanda Polverini
Updated over a week ago

How to create a link to your WhatsApp number

Learn how you can make your customers contact you through a link or QR Code
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Written by Wanda Polverini
Updated this week

Can I Reuse my Number if I Already Started Using Zenvia Conversion?

How to recover your number if you already signed up
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Written by Nahuel Gomez
Updated over a week ago

Change to WhatsApp pricing

Understand how changes in WhatsApp impact your business
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Written by Wanda Polverini
Updated over a week ago