Conversational Channel

Setting an Away Message

Set an automatic out of office reply for after hours

Written by Wanda Polverini
Updated over a week ago

Limitations of WhatsApp Business API

Check what are the main limitations of the version of WhatsApp that we use in Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

How to change the profile picture of your WhatsApp line?

Change your profile picture to help your customers recognize your company.

Written by Nahuel Gomez
Updated over a week ago

How to set a greeting message for other sources

Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)

Written by Wanda Polverini
Updated over a week ago

How to create WhatsApp and Facebook Message Templates

Learn how to request WhatsApp and Facebook templates from Zenvia Conversion to start conversations

Written by Wanda Polverini
Updated over a week ago

Conversational Channels

Learn what conversational channels are and how to configure them

Written by Wanda Polverini
Updated over a week ago

How does WhatsApp Business API works?

Learn how it works and how we configure the WhatsApp Business API integration

Written by Wanda Polverini
Updated over a week ago

How to set custom fields for WhatsApp and Facebook Messenger templates

You can edit the HSM messages before sending them.

Written by Nahuel Gomez
Updated over a week ago

Differences between Zenvia Conversion and WhatsApp Business

Understand the main differences between the Zenvia Conversion service and WhatsApp Business

Written by Wanda Polverini
Updated over a week ago

Add a Line in Minutes

Zenvia Conversion allows you to quickly set up a WhatsApp line

Written by Wanda Polverini
Updated over a week ago

Creating a Line with Zenvia Conversion

Frequently-asked questions

Written by Wanda Polverini
Updated over a week ago

WhatsApp Display Name

Learn what the display name is for your WhatsApp line

Written by Mariana Flores
Updated over a week ago

What is a WhatsApp session?

What are the costs when using the WhatsApp API?

Written by Wanda Polverini
Updated over a week ago

Requirements to request verification (the green badge) of your line in WhatsApp Business

Here's how to apply for the green badge for your WhatsApp Business account

Written by Wanda Polverini
Updated over a week ago

Transfers in WhatsApp

How to send clients to a certain group

Written by Lautaro Schiaffino
Updated over a week ago

How to recover deleted WhatsApp templates

How to re-activate WhatsApp templates that have been deleted

Written by Wanda Polverini
Updated over a week ago

Guidelines for creating your WhatsApp templates. Why is WhatsApp rejecting my templates?

Find out what types of templates WhatsApp allows and the most common mistakes

Written by Nahuel Gomez
Updated over a week ago

Why Can't I Contact a Client via WhatsApp?

Find out if your customer's contact number is valid

Written by Wanda Polverini
Updated over a week ago

How to create a link to your WhatsApp number

Learn how you can make your customers contact you through a link or QR Code

Written by Wanda Polverini
Updated this week

Can I Reuse my Number if I Already Started Using Zenvia Conversion?

How to recover your number if you already signed up

Written by Nahuel Gomez
Updated over a week ago

Change to WhatsApp pricing

Understand how changes in WhatsApp impact your business

Written by Wanda Polverini
Updated over a week ago

Facebook Messenger Integration

Respond to customers who contact you via Facebook Messenger

Written by Wanda Polverini
Updated over a week ago

Not Receiving messages from Facebook Messenger

Add Zenvia Conversion as a default app

Written by Nahuel Gomez
Updated over a week ago

Why we use Sessions on Facebook Messenger and how they are calculated

Why is it limited when I can start a conversation? What are the costs of using the Facebook API?

Written by Wanda Polverini
Updated over a week ago

How to Create a Direct Access Link to Your Facebook Messenger Inbox?

Learn how to use this resource for your business

Written by Wanda Polverini
Updated over a week ago

Common mistakes to try to connect Instagram Business

Learn what to do if you can't integrate your Instagram account to Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

Problems with my Instagram Business account

Instagram messages are not coming in or I am not receiving new messages

Written by Wanda Polverini
Updated over a week ago

How to respond to Instagram clients

This is how our integration with Instagram Messages Works

Written by Wanda Polverini
Updated over a week ago

How to Create a Direct Access Link to Your Instagram Inbox?

Learn how to use this feature for your business

Written by Wanda Polverini
Updated over a week ago

Why we use Instagram sessions and how they are calculated

Why is it limited when I can start a conversation? What are the costs when using the Instagram API?

Written by Wanda Polverini
Updated over a week ago

Integration with Instagram Messages

Respond to clients who contact you via Instagram direct messages.

Written by Wanda Polverini
Updated over a week ago