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Conversational Channel
Conversational Channel
All about WhatsApp, Facebook Messenger and Instagram Messages
+1
29 articles in this collection
Written by
Nahuel Gomez,
Mariana Flores,
Lautaro Schiaffino
and 1 other
Setting an Away Message
Set an automatic out of office reply for after hours
Written by
Wanda Polverini
Updated over a week ago
How to change the profile picture of your WhatsApp line?
Change your profile picture to help your customers recognize your company.
Written by
Nahuel Gomez
Updated over a week ago
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
Written by
Wanda Polverini
Updated over a week ago
How to create WhatsApp and Facebook Message Templates
Learn how to request WhatsApp and Facebook templates from Sirena to start conversations
Written by
Wanda Polverini
Updated over a week ago
Conversational Channels
In this article, you will learn what conversational channels are and how to configure them
Written by
Wanda Polverini
Updated over a week ago
How to set custom fields for WhatsApp and Facebook Messenger templates
You can edit the HSM messages before sending them.
Written by
Nahuel Gomez
Updated over a week ago
WhatsApp
Add a Line in Minutes
Sirena allows you to quickly set up a WhatsApp line
Written by
Wanda Polverini
Updated over a week ago
Creating a Line with Sirena
Frequently-asked questions
Written by
Wanda Polverini
Updated over a week ago
WhatsApp Display Name
Learn what the display name is for your WhatsApp line
Written by
Mariana Flores
Updated over a week ago
What is a WhatsApp session?
What are the costs when using the WhatsApp API?
Written by
Wanda Polverini
Updated over a week ago
Requirements to request verification (the green badge) of your line in WhatsApp Business
Here's how to apply for the green badge for your WhatsApp Business account
Written by
Wanda Polverini
Updated over a week ago
How do I add a floating WhatsApp button to my website?
Learn how to install Sirena's floating WhatsApp Button
Written by
Wanda Polverini
Updated over a week ago
Transfers in WhatsApp
How to send clients to a certain group
Written by
Lautaro Schiaffino
Updated over a week ago
How to recover deleted WhatsApp templates
How to re-activate WhatsApp templates that have been deleted
Written by
Wanda Polverini
Updated over a week ago
Guidelines for creating your WhatsApp templates. Why is WhatsApp rejecting my templates?
Find out what types of templates WhatsApp allows and the most common mistakes
Written by
Nahuel Gomez
Updated over a week ago
Why Can't I Contact a Client via WhatsApp?
Find out if your customer's contact number is valid
Written by
Wanda Polverini
Updated over a week ago
How to create a link to your WhatsApp number
Learn how you can make your customers contact you through a link or QR Code
Written by
Wanda Polverini
Updated over a week ago
Can I Reuse my Number if I Already Started Using Sirena?
How to recover your number if you already signed up
Written by
Nahuel Gomez
Updated over a week ago
Change to WhatsApp pricing
Understand how changes in WhatsApp impact your business
Written by
Wanda Polverini
Updated over a week ago
Facebook Messenger
Facebook Messenger Integration
Respond to customers who contact you via Facebook Messenger
Written by
Wanda Polverini
Updated over a week ago
Not Receiving messages from Facebook Messenger
Add Sirena as a default app
Written by
Nahuel Gomez
Updated over a week ago
Why we use Sessions on Facebook Messenger and how they are calculated
Why is it limited when I can start a conversation? What are the costs of using the Facebook API?
Written by
Wanda Polverini
Updated over a week ago
How to Create a Direct Access Link to Your Facebook Messenger Inbox?
Learn how to use this resource for your business
Written by
Wanda Polverini
Updated over a week ago
Instagram Messages
Common mistakes to try to connect Instagram Business
Learn what to do if you can't integrate your Instagram account to Sirena
Written by
Wanda Polverini
Updated over a week ago
Problems with my Instagram Business account
Instagram messages are not coming in or I am not receiving new messages
Written by
Wanda Polverini
Updated over a week ago
How to respond to Instagram clients
This is how our integration with Instagram Messages Works
Written by
Wanda Polverini
Updated over a week ago
How to Create a Direct Access Link to Your Instagram Inbox?
Learn how to use this feature for your business
Written by
Wanda Polverini
Updated over a week ago
Why we use Instagram sessions and how they are calculated
Why is it limited when I can start a conversation? What are the costs when using the Instagram API?
Written by
Wanda Polverini
Updated over a week ago
Integration with Instagram Messages
Respond to clients who contact you via Instagram direct messages.
Written by
Wanda Polverini
Updated over a week ago