Basic Concepts

Start managing Sirena like this ...

Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.

Written by Ari Eiberman
Updated over a week ago

Start with Sirena like this ...

Thanks for joining your company's crew on Sirena. This article will give you a brief overview and help you learn more.

Written by Ari Eiberman
Updated over a week ago

What is Sirena?

Let us introduce ourselves

Written by Lautaro Schiaffino
Updated over a week ago

How do I log into my Sirena account?

How to access Sirena

Written by Luca Bergamini
Updated over a week ago

How to log in with Google or Facebook

Sirena allows you to log in with G suite / Gmail or Facebook.

Written by Nahuel Gomez
Updated over a week ago

Unverified Trial and Extended Trial

If you want to set up your first line with Sirena, you'll start with the trial version of the product, which can be limited or extended

Written by Wanda Polverini
Updated over a week ago

What are Conversations in Sirena?

Check the meaning of conversation in Sirena to understand better your reports and business results.

Written by Nahuel Gomez
Updated over a week ago

What’s the difference between lead and prospect?

Understand the difference between lead and contact within Sirena

Written by Wanda Polverini
Updated this week

What does “client status” means?

Learn the various client status and the meaning of each one

Written by Luca Bergamini
Updated over a week ago

How to call clients

From the desktop version of Sirena

Written by Lautaro Schiaffino
Updated over a week ago

Is it possible to make calls from a personal phone in Sirena?

Choose whether your agents can make un-monitored calls

Written by Lautaro Schiaffino
Updated over a week ago

Notifications panel

Learn how to check notifications on Sirena

Written by Wanda Polverini
Updated over a week ago

How to turn on notifications

Check whether you are receiving notifications

Written by Lautaro Schiaffino
Updated over a week ago

Border Groups and Zones in Sirena

Understand how the management of your leads is ordered

Written by Wanda Polverini
Updated over a week ago

Arrival Groups and Assigned Groups

Initial location of prospects

Written by Luca Bergamini
Updated over a week ago

What is a “User Role” in Sirena?

Understand the functionalities of each user role in Sirena and how the group hierarchy works

Written by Wanda Polverini
Updated this week

Which browser works best with Sirena?

The first step for using Sirena on your desktop

Written by Magalí de Sousa
Updated over a week ago

Status Page

Learn how to sign up for Sirena incident updates

Written by Wanda Polverini
Updated over a week ago