Basic Concepts

8 articles in this collection
Written by Nahuel Gomez, Lautaro Schiaffino, and Luca Bergamini

What’s the difference between lead and prospect?

What they mean in Sirena

Written by Luca Bergamini
Updated over a week ago

How can I see my pending clients?

Messages that have not yet received a response

Written by Luca Bergamini
Updated over a week ago

How can I close or tag a client?

Lear how to classify your clients

Written by Luca Bergamini
Updated over a week ago

What are Conversations in Sirena?

Check the meaning of conversation in Sirena to understand better your reports and business results.

Written by Nahuel Gomez
Updated over a week ago

Arrival Groups and Assigned Groups

Initial location of prospects

Written by Luca Bergamini
Updated over a week ago

What is a “User Role” in Sirena?

What is it and how does it work in Sirena?

Written by Luca Bergamini
Updated over a week ago

Border Groups and Zones

How we organize lead management

Written by Lautaro Schiaffino
Updated over a week ago

Distribution Rules and Integration Conditions

How clients are distributed to agents

Written by Lautaro Schiaffino
Updated over a week ago