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Basic Concepts
Basic Concepts
To begin to understand Sirena
+3
18 articles in this collection
Written by
Magalí de Sousa,
Nahuel Gomez,
Ari Eiberman
and 3 others
Start managing Sirena like this ...
Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.
Written by
Ari Eiberman
Updated over a week ago
Start with Sirena like this ...
Thanks for joining your company's crew on Sirena. This article will give you a brief overview and help you learn more.
Written by
Ari Eiberman
Updated over a week ago
What is Sirena?
Let us introduce ourselves
Written by
Lautaro Schiaffino
Updated over a week ago
How do I log into my Sirena account?
How to access Sirena
Written by
Luca Bergamini
Updated over a week ago
How to log in with Google or Facebook
Sirena allows you to log in with G suite / Gmail or Facebook.
Written by
Nahuel Gomez
Updated over a week ago
Unverified Trial and Extended Trial
If you want to set up your first line with Sirena, you'll start with the trial version of the product, which can be limited or extended
Written by
Wanda Polverini
Updated over a week ago
What are Conversations in Sirena?
Check the meaning of conversation in Sirena to understand better your reports and business results.
Written by
Nahuel Gomez
Updated over a week ago
What’s the difference between lead and prospect?
Understand the difference between lead and contact within Sirena
Written by
Wanda Polverini
Updated this week
What does “client status” means?
Learn the various client status and the meaning of each one
Written by
Luca Bergamini
Updated over a week ago
How to call clients
From the desktop version of Sirena
Written by
Lautaro Schiaffino
Updated over a week ago
Is it possible to make calls from a personal phone in Sirena?
Choose whether your agents can make un-monitored calls
Written by
Lautaro Schiaffino
Updated over a week ago
Notifications panel
Learn how to check notifications on Sirena
Written by
Wanda Polverini
Updated over a week ago
How to turn on notifications
Check whether you are receiving notifications
Written by
Lautaro Schiaffino
Updated over a week ago
Border Groups and Zones in Sirena
Understand how the management of your leads is ordered
Written by
Wanda Polverini
Updated over a week ago
Arrival Groups and Assigned Groups
Initial location of prospects
Written by
Luca Bergamini
Updated over a week ago
What is a “User Role” in Sirena?
Understand the functionalities of each user role in Sirena and how the group hierarchy works
Written by
Wanda Polverini
Updated this week
Which browser works best with Sirena?
The first step for using Sirena on your desktop
Written by
Magalí de Sousa
Updated over a week ago
Status Page
Learn how to sign up for Sirena incident updates
Written by
Wanda Polverini
Updated over a week ago