Basic Concepts

FAQ Bot for Basic Plan agents

Discover how to use our FAQ Bot to answer your frequent questions

Written by Wanda Polverini
Updated over a week ago

Media sizes and formats accepted in Zenvia Conversion

Check what are the limitations on sending media according to WhatsApp

Written by Wanda Polverini
Updated over a week ago

Zenvia Conversion CRM: What does it do and what is it for?

Check the first steps to start using the platform if you are an administrator or advisor

Written by Wanda Polverini
Updated this week

How do I log into my Zenvia Conversion account?

Understand how to sign in with Google or Facebook

Written by Wanda Polverini
Updated over a week ago

Unverified Trial and Extended Trial

To set up your first line with Zenvia Conversion, you'll start with the trial version of the product, which can be limited or extended

Written by Wanda Polverini
Updated over a week ago

What are Conversations in Zenvia Conversion?

Check the meaning of conversation in Zenvia Conversion to understand better your reports and business results

Written by Wanda Polverini
Updated over a week ago

What’s the difference between lead and prospect?

Understand the difference between lead and contact within Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

What does “client status” means?

Learn the various client status and the meaning of each one

Written by Wanda Polverini
Updated over a week ago

How can I call clients in Zenvia Conversion?

Defines whether users can make calls from the desktop version or home phone

Written by Wanda Polverini
Updated over a week ago

Notifications panel

Learn how to check notifications on Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

How to turn on notifications

Understand how to turn on notifications on both mobile phone and computer

Written by Wanda Polverini
Updated over a week ago

Border Groups and Zones in Zenvia Conversion

Understand how the management of your leads is ordered

Written by Wanda Polverini
Updated over a week ago

Arrival Groups and Assigned Groups

Understand how to verify the initial location of contacts in Zenvia Conversion

Written by Wanda Polverini
Updated over a week ago

What is a “User Role” in Zenvia Conversion?

Understand the functionalities of each user role in Zenvia Conversion and how the group hierarchy works

Written by Wanda Polverini
Updated over a week ago

Status Page

Learn how to sign up for Zenvia Conversion incident updates

Written by Wanda Polverini
Updated over a week ago