Basic Concepts
To begin to understand Zenvia Conversion
15 articles
Written by Wanda Polverini

FAQ Bot for Basic Plan agents
Discover how to use our FAQ Bot to answer your frequent questions
Written by Wanda Polverini. Updated over a week ago
Media sizes and formats accepted in Zenvia Conversion
Check what are the limitations on sending media according to WhatsApp
Written by Wanda Polverini. Updated over a week ago
Zenvia Conversion CRM: What does it do and what is it for?
Check the first steps to start using the platform if you are an administrator or advisor
Written by Wanda Polverini. Updated over a week ago
How do I log into my Zenvia Conversion account?
See how to access and log into your Zenvia Conversion account
Written by Wanda Polverini. Updated over a week ago
Unverified Trial and Extended Trial
To set up your first line with Zenvia Conversion, you'll start with the trial version of the product, which can be limited or extended
Written by Wanda Polverini. Updated over a week ago
What are Conversations in Zenvia Conversion?
Check the meaning of conversation in Zenvia Conversion to understand better your reports and business results
Written by Wanda Polverini. Updated over a week ago
What’s the difference between lead and prospect?
Understand the difference between lead and contact within Zenvia Conversion
Written by Wanda Polverini. Updated over a week ago
What does “client status” means?
Learn the various client status and the meaning of each one
Written by Wanda Polverini. Updated over a week ago
How can I call clients in Zenvia Conversion?
Defines whether users can make calls from the desktop version or home phone
Written by Wanda Polverini. Updated over a week ago
Notifications panel
Learn how to check notifications on Zenvia Conversion
Written by Wanda Polverini. Updated over a week ago
How to turn on notifications
Understand how to turn on notifications on both mobile phone and computer
Written by Wanda Polverini. Updated over a week ago
Border Groups and Zones in Zenvia Conversion
Understand how the management of your leads is ordered
Written by Wanda Polverini. Updated over a week ago
Arrival Groups and Assigned Groups
Understand how to verify the initial location of contacts in Zenvia Conversion
Written by Wanda Polverini. Updated over a week ago
What is a “User Role” in Zenvia Conversion?
Understand the functionalities of each user role in Zenvia Conversion and how the group hierarchy works
Written by Wanda Polverini. Updated over a week ago
Status Page
Learn how to sign up for Zenvia Conversion incident updates
Written by Wanda Polverini. Updated over a week ago