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Basic Concepts

Basic Concepts

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8 articles in this collection
Written by Paola Nickole

"Open" clients

Which clients are considered "open"?
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Written by Paola Nickole
Updated over a week ago

Pending Only

Messages that have not yet received a response
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Written by Paola Nickole
Updated over a week ago

Leads and Prospects

What they mean in Sirena
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Written by Paola Nickole
Updated over a week ago

Client Status and Reasons for Archiving

Learn how to classify your clients
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Written by Paola Nickole
Updated over a week ago

Arrival Groups and Assigned Groups

Initial location of prospects
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Written by Paola Nickole
Updated over a week ago

Users and Groups

What are they and how do they work in Sirena?
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Written by Paola Nickole
Updated over a week ago

Border Groups and Zones

How we organize lead management
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Written by Paola Nickole
Updated over a week ago

Distribution Rules and Integration Conditions

How clients are distributed to agents
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Written by Paola Nickole
Updated over a week ago