Basic Concepts

To begin to understand Sirena

Magalí de Sousa avatar Nahuel Gomez avatar Ari Eiberman avatar +3
18 articles in this collection
Written by Magalí de Sousa, Nahuel Gomez, Ari Eiberman and 3 others

Start managing Sirena like this ...

Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.
Ari Eiberman avatar
Written by Ari Eiberman
Updated over a week ago

Start with Sirena like this ...

Thanks for joining your company's crew on Sirena. This article will give you a brief overview and help you learn more.
Ari Eiberman avatar
Written by Ari Eiberman
Updated over a week ago

What is Sirena?

Let us introduce ourselves
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How do I log into my Sirena account?

How to access Sirena
Luca Bergamini avatar
Written by Luca Bergamini
Updated over a week ago

How to log in with Google or Facebook

Sirena allows you to log in with G suite / Gmail or Facebook.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Unverified Trial and Extended Trial

If you want to set up your first line with Sirena, you'll start with the trial version of the product, which can be limited or extended
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

What are Conversations in Sirena?

Check the meaning of conversation in Sirena to understand better your reports and business results.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

What’s the difference between lead and prospect?

Understand the difference between lead and contact within Sirena
Wanda Polverini avatar
Written by Wanda Polverini
Updated this week

What does “client status” means?

Learn the various client status and the meaning of each one
Luca Bergamini avatar
Written by Luca Bergamini
Updated over a week ago

How to call clients

From the desktop version of Sirena
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

Is it possible to make calls from a personal phone in Sirena?

Choose whether your agents can make un-monitored calls
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

Notifications panel

Learn how to check notifications on Sirena
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Written by Wanda Polverini
Updated over a week ago

How to turn on notifications

Check whether you are receiving notifications
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

Border Groups and Zones in Sirena

Understand how the management of your leads is ordered
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Arrival Groups and Assigned Groups

Initial location of prospects
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Written by Luca Bergamini
Updated over a week ago

What is a “User Role” in Sirena?

Understand the functionalities of each user role in Sirena and how the group hierarchy works
Wanda Polverini avatar
Written by Wanda Polverini
Updated this week

Which browser works best with Sirena?

The first step for using Sirena on your desktop
Magalí de Sousa avatar
Written by Magalí de Sousa
Updated over a week ago

Status Page

Learn how to sign up for Sirena incident updates
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago