First Steps

Creating a Line with Sirena

Frequently-asked questions

Written by Nahuel Gomez
Updated in the last hour

Can I Reuse my Number if I Already Started Using Sirena?

How to recover your number if you already signed up

Written by Nahuel Gomez
Updated over a week ago

How to change the profile picture of your WhatsApp line

Change your profile picture to help your customers recognize your company.

Written by Nahuel Gomez
Updated over a week ago

Draft messages

Sirena saves unsent messages.

Written by Nahuel Gomez
Updated over a week ago

How to send a location to your clients

With Sirena you can send your location or any of your business offices', just as you do on WhatsApp.

Written by Nahuel Gomez
Updated over a week ago

Notifications panel

How to check notifications on Sirena.

Written by Nahuel Gomez
Updated over a week ago

How to mention teammates in your notes

If you work with Sirena's Shared Inbox, you can use these mentions to send notifications to your team.

Written by Nahuel Gomez
Updated over a week ago

How to use emojis in Sirena

Send emojis to your clients in the same way that you do it on WhatsApp.

Written by Nahuel Gomez
Updated over a week ago

Integration with Instagram Messages

Respond to clients who contact you via Instagram direct messages.

Written by Nahuel Gomez
Updated over a week ago

What is Sirena?

Let us introduce ourselves

Written by Lautaro Schiaffino
Updated over a week ago

Install Sirena and Start Session

Android and iOS

Written by Magalí de Sousa
Updated over a week ago

Bookmark Sirena

Make it easier to access Sirena

Written by Magalí de Sousa
Updated over a week ago

What is a shared inbox? How can I set it?

A shared inbox for your agents

Written by Nahuel Gomez
Updated over a week ago

How can I update Sirena App?

Remember to install the latest version of Sirena

Written by Magalí de Sousa
Updated over a week ago

How do I set working hours for a group of agents? How do I set my working hours?

Configure the days and times when you will receive messages

Written by Lautaro Schiaffino
Updated over a week ago

Which browser works best with Sirena?

The first step for using Sirena on your desktop

Written by Magalí de Sousa
Updated over a week ago

What does “client status” means?

Learn the various client status and the meaning of each one

Written by Luca Bergamini
Updated over a week ago

How do I contact Customer Support?

What to do if you can't find an answer in Sirena Help

Written by Lautaro Schiaffino
Updated over a week ago

How to clear cache, cookies and site data

How to make sure Sirena's bug fixes work

Written by Luca Bergamini
Updated over a week ago

Business Verification on Facebook

Verify your business on Facebook to access WhatsApp functions.

Written by Lautaro Schiaffino
Updated over a week ago

How can I create a Facebook Manager on Facebook?

How to create a Facebook Manager on Facebook, and why it's important

Written by Lautaro Schiaffino
Updated over a week ago

How can I find my Facebook Manager ID?

What is it and why do you need one?

Written by Lautaro Schiaffino
Updated over a week ago

Tips for getting your Business Verified on Facebook

Reasons businesses get rejected and good practices

Written by Nahuel Gomez
Updated this week

How do I get a verified badge on Facebook?

How to enable the verification button

Written by Nahuel Gomez
Updated over a week ago

What can I do if I need to verify a client's commercial administrator?

Third party verification of commercial administrators

Written by Mariana Flores
Updated over a week ago

How does WhatsApp Business API works?

Learn how it works and how to set it up

Written by Lautaro Schiaffino
Updated over a week ago

Requirements to verify your WhatsApp Business account (the green badge)

How to apply for WhatsApp green badge

Written by Lautaro Schiaffino
Updated over a week ago

How to accept a WhatsApp request in Facebook Business

After entering your Facebook Manager ID, accept the WhatsApp request

Written by Nahuel Gomez
Updated over a week ago

How do I add a floating WhatsApp button to my website?

Sirena Buttons.

Written by Nahuel Gomez
Updated over a week ago