Zenvia Conversion for Managers

All the configurations you need in a few steps

Nahuel Gomez avatar Mariana Flores avatar Lautaro Schiaffino avatar +2
39 articles in this collection
Written by Nahuel Gomez, Mariana Flores, Lautaro Schiaffino and 2 others
Groups&Users

How to update the working hours of your team

Office hours and days / Workday
Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Group settings, new contacts waiting and average waiting time

Discover how to configure these options in Zenvia Conversion
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Written by Wanda Polverini
Updated over a week ago

How to activate and deactivate the "Unassigned list"

Learn how to disable the "Unassigned list" feature to configure your unassigned contacts
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Written by Wanda Polverini
Updated over a week ago

Hide Contact Numbers

Learn how to activate and deactivate this feature in a few steps
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Written by Wanda Polverini
Updated over a week ago

How do I invite users to Zenvia Conversion?

Managers can invite users by sending an e-mail to each one.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to edit a user’s information, role, and group

Learn how to changing information after creating a user
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Written by Wanda Polverini
Updated over a week ago

How to create users in Zenvia Conversion

Add your agents so they can use Zenvia Conversion
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Written by Wanda Polverini
Updated over a week ago

How to delete users in Zenvia Conversion

Learn how to remove users in Zenvia Conversion
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Written by Wanda Polverini
Updated over a week ago

How to set up closing and reassigning conversations?

Learn how to close inactive conversations and set a timeout for closed conversations to be assigned to another user
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Written by Wanda Polverini
Updated over a week ago

What is a shared inbox? How can I set it?

A shared inbox for your agents
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Written by Wanda Polverini
Updated over a week ago