Sirena for Managers

Lautaro Schiaffino avatar Nahuel Gomez avatar Ari Eiberman Eventos avatar +3
48 articles in this collection
Written by Lautaro Schiaffino, Nahuel Gomez, Ari Eiberman Eventos and 3 others
First Steps

How to download the Sirena desktop app

Get the desktop app to speed up loading time and keep its performance when you have connection problems.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Start managing Sirena like this ...

Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.
Ari Eiberman Eventos avatar
Written by Ari Eiberman Eventos
Updated over a week ago

How to log in with Google or Facebook

Sirena allows you to log in with G suite/Gmail or Facebook.
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

Step by step demonstration of Sirena for User Administrators

Explanatory video
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Written by Luca Bergamini
Updated over a week ago

How do I log into my Sirena account?

How to access Sirena
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Written by Luca Bergamini
Updated over a week ago

How to send WhatsApp Broadcast Messages

How to send mass messages through WhatsApp using Sirena
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Written by Nahuel Gomez
Updated over a week ago

How do I invite users to Sirena?

Managers can invite users by sending an e-mail to each one.
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Written by Nahuel Gomez
Updated over a week ago

How to create users in Sirena

Add your agents so they can use Sirena
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated over a week ago

How can I upload multiple clients to Sirena?

You can upload databases to Sirena through a .CSV spreadsheet
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Written by Lautaro Schiaffino
Updated over a week ago

How to edit a user’s information, role, and group

Changing information after creating a user
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Written by Luca Bergamini
Updated over a week ago

How to delete users in Sirena

Learn how to remove users in Sirena
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Written by Luca Bergamini
Updated over a week ago

How to add a client manually

Learn how to add a client manually in Sirena
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

How to manually create an origin

How to add origins
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Written by Luca Bergamini
Updated over a week ago

How to delete, transfer and close clients in bulk

How to transfer, close or delete clients from your portfolio
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Written by Luca Bergamini
Updated over a week ago

How to transfer clients in bulk

How to transfer two or more clients to groups or agents
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Written by Lautaro Schiaffino
Updated over a week ago
Reports

Summary

An overview of your client service
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Written by Lautaro Schiaffino
Updated over a week ago

How can I check my agent's Response Time?

Find out the average first response time for your team
Nahuel Gomez avatar
Written by Nahuel Gomez
Updated over a week ago

New contacts and conversations

Response times to your conversations and the performance of your agents.
Lautaro Schiaffino avatar
Written by Lautaro Schiaffino
Updated this week

Team performance

How to asses your teams' performance
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Written by Lautaro Schiaffino
Updated over a week ago

Conversational Channels Reports

How to read usage data from conversational channels
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Written by Lautaro Schiaffino
Updated over a week ago

Resolution Report

How to know your team closing reasons.
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Written by Nahuel Gomez
Updated over a week ago

Quotes

Learn about your team's performance with respect to quotes and sales
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Written by Lautaro Schiaffino
Updated over a week ago

Visit and Test Drive reports

Appointments and Test Drives
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Written by Luca Bergamini
Updated over a week ago

Activity Dashboard

A report showing actions performed by your agents
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Written by Lautaro Schiaffino
Updated over a week ago

How to download information as a spreadsheet

Sirena facilitates converting tables to downloadable spreadsheets.
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Written by Lautaro Schiaffino
Updated over a week ago

What is a CSV file and how do I open it?

CSV files: What are them and how to read them
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Written by Lautaro Schiaffino
Updated over a week ago

How to convert XLS files to CSV files

How to convert your spreadsheet to a file that Sirena can process
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Written by Lautaro Schiaffino
Updated over a week ago