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Sirena for Managers
Sirena for Managers
+2
45 articles in this collection
Written by
Lautaro Schiaffino,
Nahuel Gomez,
Ari Eiberman Eventos
and 2 others
First Steps
Start managing Sirena like this ...
Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.
Written by
Ari Eiberman Eventos
Updated this week
How to log in with Google or Facebook
Sirena allows you to log in with G suite / Gmail or Facebook.
Written by
Nahuel Gomez
Updated over a week ago
Logging In
How to access Sirena
Written by
Lautaro Schiaffino
Updated over a week ago
WhatsApp Broadcast Messages
How to send mass messages using Sirena
Written by
Nahuel Gomez
Updated over a week ago
Invite users
Managers can invite users by sending an e-mail to each one.
Written by
Nahuel Gomez
Updated over a week ago
Creating Users
Add your agents so they can use Sirena
Written by
Lautaro Schiaffino
Updated over a week ago
How to Create Groups
How to create user groups for your business in Sirena
Written by
Lautaro Schiaffino
Updated over a week ago
Editing a User's Information
Changing information after creating a user
Written by
Lautaro Schiaffino
Updated over a week ago
Removing Users
Learn how to delete users in Sirena
Written by
Lautaro Schiaffino
Updated over a week ago
Upload multiple clients to Sirena
You can upload databases to Sirena through a .CSV spreadsheet
Written by
Lautaro Schiaffino
Updated over a week ago
Adding a Client Manually
How to add it by a manager.
Written by
Nahuel Gomez
Updated this week
Creating Sources Manually
How to add sources
Written by
Lautaro Schiaffino
Updated over a week ago
Removing Clients
How to delete clients from your portfolio.
Written by
Lautaro Schiaffino
Updated over a week ago
Transfer clients in bulk
How to transfer two or more clients to groups or agents
Written by
Lautaro Schiaffino
Updated over a week ago
WhatsApp Business
Transfers in WhatsApp
How to send clients to a certain group
Written by
Lautaro Schiaffino
Updated over a week ago
WhatsApp and Facebook Message Templates
Approved messages
Written by
Lautaro Schiaffino
Updated over a week ago
Recovering deleted templates
How to re-activate WhatsApp templates that have been deleted
Written by
Lautaro Schiaffino
Updated over a week ago
How to Create a Link to your WhatsApp Number
Allow your clients to contact you with just one click
Written by
Lautaro Schiaffino
Updated over a week ago
Guidelines for Creating your WhatsApp Templates
Find out what types of templates WhatsApp allows and what type it doesn't
Written by
Nahuel Gomez
Updated over a week ago
Integrate Facebook Ads with the WhatsApp Line Sirena Provides
Do this so that messages get to your agents. This tool is useful if you want to centralize all your communications in WhatsApp.
Written by
Taylor ffitch
Updated over a week ago
Welcome Messages for Other Origins
Activate these templates to use when the client comes to you through channels other than WhatsApp or Messenger (ecommerce, forms).
Written by
Nahuel Gomez
Updated over a week ago
Reports
Reports
An overview of your client service
Written by
Lautaro Schiaffino
Updated over a week ago
First Response time
Find out the average first response time for your team
Written by
Nahuel Gomez
Updated over a week ago
New contacts and conversations
Response times to your conversations and the performance of your agents.
Written by
Lautaro Schiaffino
Updated this week
Team performance
How to asses your teams' performance
Written by
Lautaro Schiaffino
Updated over a week ago
Quotes
Learn about your team's performance with respect to quotes and sales
Written by
Lautaro Schiaffino
Updated over a week ago
Conversational Channels Reports
How to read usage data from conversational channels
Written by
Lautaro Schiaffino
Updated over a week ago
Salesfloor Reports
Appointments and test drives
Written by
Lautaro Schiaffino
Updated over a week ago
Activity
A report showing actions performed by your agents
Written by
Lautaro Schiaffino
Updated over a week ago
The Date Filter and its Impact on Metrics📊
When do we measure by cohort?
Written by
Lautaro Schiaffino
Updated over a week ago
Download Information as a Spreadsheet
Sirena facilitates converting tables to downloadable spreadsheets.
Written by
Lautaro Schiaffino
Updated over a week ago
Converting XLS to CSV
How to convert your spreadsheet to a file that Sirena can process
Written by
Lautaro Schiaffino
Updated over a week ago
CSV Files
How do you read these documents?
Written by
Lautaro Schiaffino
Updated over a week ago
Settings
How to Set up Contact Archiving
Set a time limit for when archived conversations are assigned to another user and archive inactive conversations.
Written by
Nahuel Gomez
Updated over a week ago
How to create and edit quick replies for your groups
Create and edit replies for your agents.
Written by
Nahuel Gomez
Updated over a week ago
Update the working hours of your entire team
Office hours and days / Workday.
Written by
Nahuel Gomez
Updated over a week ago
Activate / Deactivate "Unassigned list"
Learn how to disable the "Unassigned list" feature to configure your unassigned contacts.
Written by
Nahuel Gomez
Updated over a week ago
Allowing Calls from Landline Phones
Choose whether your agents can make un-monitored calls
Written by
Lautaro Schiaffino
Updated over a week ago
Enable Reasons for Rejection
How to configure reasons for rejection
Written by
Lautaro Schiaffino
Updated over a week ago
Away Messages (WhatsApp and Facebook Messenger)
Use away messages to inform your clients about your service hours.
Written by
Nahuel Gomez
Updated this week
Merging Duplicate Leads
What happens when you upload a lead who is already in the system?
Written by
Lautaro Schiaffino
Updated over a week ago
Minimum number of contact attempts
Customize Sirena to the max!
Written by
Lautaro Schiaffino
Updated over a week ago
Quotes and Product Catalog
Customize this section for your business
Written by
Lautaro Schiaffino
Updated over a week ago
Payment information
How to Add your Payment Information in Sirena
Important information so we can bill you for the service
Written by
Lautaro Schiaffino
Updated over a week ago
Account Status
See your billing and account status
Written by
Lautaro Schiaffino
Updated over a week ago