Sirena for Managers

Start managing Sirena like this ...

Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.

Written by Ari Eiberman
Updated over a week ago

How to log in with Google or Facebook

Sirena allows you to log in with G suite/Gmail or Facebook.

Written by Nahuel Gomez
Updated over a week ago

Step by step demonstration of Sirena for User Administrators

Explanatory video

Written by Luca Bergamini
Updated over a week ago

How do I log into my Sirena account?

How to access Sirena

Written by Luca Bergamini
Updated over a week ago

How to download the Sirena desktop app

Get the desktop app to speed up loading time and keep its performance when you have connection problems.

Written by Nahuel Gomez
Updated over a week ago

How to send WhatsApp Broadcast Messages

How to send mass messages through WhatsApp using Sirena

Written by Nahuel Gomez
Updated over a week ago

How do I invite users to Sirena?

Managers can invite users by sending an e-mail to each one.

Written by Nahuel Gomez
Updated over a week ago

How to create users in Sirena

Add your agents so they can use Sirena

Written by Lautaro Schiaffino
Updated over a week ago

How can I upload multiple clients to Sirena?

You can upload databases to Sirena through a .CSV spreadsheet

Written by Lautaro Schiaffino
Updated over a week ago

How to edit a user’s information, role, and group

Changing information after creating a user

Written by Luca Bergamini
Updated over a week ago

How to delete users in Sirena

Learn how to remove users in Sirena

Written by Luca Bergamini
Updated today

How to add a client manually

Learn how to add a client manually in Sirena

Written by Nahuel Gomez
Updated over a week ago

How to manually create an origin

How to add origins

Written by Luca Bergamini
Updated over a week ago

How to delete, transfer and close clients in bulk

How to transfer, close or delete clients from your portfolio

Written by Luca Bergamini
Updated over a week ago

How to transfer clients in bulk

How to transfer two or more clients to groups or agents

Written by Lautaro Schiaffino
Updated over a week ago

Transfers in WhatsApp

How to send clients to a certain group

Written by Lautaro Schiaffino
Updated over a week ago

WhatsApp and Facebook Message Templates

Approved messages

Written by Lautaro Schiaffino
Updated over a week ago

How to recover deleted WhatsApp templates

How to re-activate WhatsApp templates that have been deleted

Written by Lautaro Schiaffino
Updated over a week ago

How to create a link to your WhatsApp number

Allow your clients to contact you with just one click

Written by Lautaro Schiaffino
Updated over a week ago

Guidelines for creating your WhatsApp templates. Why is WhatsApp rejecting my templates?

Find out what types of templates WhatsApp allows and the most common mistakes

Written by Nahuel Gomez
Updated this week

How to integrate Facebook Ads with my WhatsApp line

Do this so that messages get to your agents. This tool is useful if you want to centralize all your communications in WhatsApp.

Written by Mariana Flores
Updated over a week ago

How to set a greeting message for other sources

Use this automated message to reach out new contacts that do not come from WhatsApp or Facebook Messenger (E-commerce, website forms, etc.).

Written by Nahuel Gomez
Updated over a week ago

How to edit assignment methods for a group of agents

Edit the client's assignment method for each group

Written by Lautaro Schiaffino
Updated over a week ago

How to create custom distribution rules

Configuring lead reception

Written by Lautaro Schiaffino
Updated over a week ago

How to set exclusivity periods in distribution rules

What are them and how to set them

Written by Lautaro Schiaffino
Updated over a week ago

How to prioritize apps

Sirena Apps

Written by Lautaro Schiaffino
Updated over a week ago

Summary

An overview of your client service

Written by Lautaro Schiaffino
Updated over a week ago

How can I check my agent's Response Time?

Find out the average first response time for your team

Written by Nahuel Gomez
Updated over a week ago

New contacts and conversations

Response times to your conversations and the performance of your agents.

Written by Lautaro Schiaffino
Updated over a week ago

Team performance

How to assess your teams' performance

Written by Lautaro Schiaffino
Updated over a week ago

Conversational Channels Reports

How to read usage data from conversational channels

Written by Lautaro Schiaffino
Updated over a week ago

Resolution Report

How to know your team closing reasons.

Written by Nahuel Gomez
Updated over a week ago

Activity Dashboard

A report showing actions performed by your agents

Written by Lautaro Schiaffino
Updated over a week ago

How to download information as a spreadsheet

Sirena facilitates converting tables to downloadable spreadsheets.

Written by Lautaro Schiaffino
Updated over a week ago

What is a CSV file and how do I open it?

CSV files: What are them and how to read them

Written by Lautaro Schiaffino
Updated over a week ago

How to convert XLS files to CSV files

How to convert your spreadsheet to a file that Sirena can process

Written by Lautaro Schiaffino
Updated over a week ago

How to Set up conversations closing

Set a time limit for when closed conversations are assigned to another user and archive inactive conversations.

Written by Nahuel Gomez
Updated over a week ago

How to create and edit quick replies for your groups

Create and edit replies for your agents.

Written by Nahuel Gomez
Updated over a week ago

How to update the working hours of your team

Office hours and days / Workday.

Written by Nahuel Gomez
Updated over a week ago

How to activate and deactivate the "Unassigned list"

Learn how to disable the "Unassigned list" feature to configure your unassigned contacts.

Written by Luca Bergamini
Updated over a week ago

Is it possible to make calls from a personal phone in Sirena?

Choose whether your agents can make un-monitored calls

Written by Lautaro Schiaffino
Updated over a week ago

Away Messages (WhatsApp and Facebook Messenger)

Use away messages to inform your clients about your service hours.

Written by Nahuel Gomez
Updated over a week ago

What happens when you upload a lead who is already in the system?

Merging duplicate leads

Written by Lautaro Schiaffino
Updated over a week ago

How to customize quotes and product Catalog

Customize this section for your business

Written by Lautaro Schiaffino
Updated over a week ago

How to add your payment information in Sirena

Important information so we can bill you for the service

Written by Lautaro Schiaffino
Updated over a week ago

Why we use Sessions on Facebook Messenger and how they are calculated

Why is it limited when I can start a conversation? What are the costs of using the Facebook API?

Written by Sirena
Updated over a week ago

How can I check my account status?

See your billing and account status

Written by Lautaro Schiaffino
Updated over a week ago

What is a WhatsApp session?

Why is it limited when I can start a conversation? What are the costs when using the WhatsApp API?

Written by Nahuel Gomez
Updated over a week ago

Why we use Instagram sessions and how they are calculated

Why is it limited when I can start a conversation? What are the costs when using the Instagram API?

Written by Nahuel Gomez
Updated over a week ago

Frequently-Asked Questions

Billing.

Written by Nahuel Gomez
Updated over a week ago