Sirena for Managers

Start managing Sirena like this ...

Thanks for joining Sirena as the captain of your company. This article will give a brief overview of Sirena to help you learn more.

Written by Ari Eiberman Eventos
Updated this week

How to log in with Google or Facebook

Sirena allows you to log in with G suite / Gmail or Facebook.

Written by Nahuel Gomez
Updated over a week ago

Logging In

How to access Sirena

Written by Lautaro Schiaffino
Updated over a week ago

WhatsApp Broadcast Messages

How to send mass messages using Sirena

Written by Nahuel Gomez
Updated over a week ago

Invite users

Managers can invite users by sending an e-mail to each one.

Written by Nahuel Gomez
Updated over a week ago

Creating Users

Add your agents so they can use Sirena

Written by Lautaro Schiaffino
Updated over a week ago

How to Create Groups

How to create user groups for your business in Sirena

Written by Lautaro Schiaffino
Updated over a week ago

Editing a User's Information

Changing information after creating a user

Written by Lautaro Schiaffino
Updated over a week ago

Removing Users

Learn how to delete users in Sirena

Written by Lautaro Schiaffino
Updated over a week ago

Upload multiple clients to Sirena

You can upload databases to Sirena through a .CSV spreadsheet

Written by Lautaro Schiaffino
Updated over a week ago

Adding a Client Manually

How to add it by a manager.

Written by Nahuel Gomez
Updated this week

Creating Sources Manually

How to add sources

Written by Lautaro Schiaffino
Updated over a week ago

Removing Clients

How to delete clients from your portfolio.

Written by Lautaro Schiaffino
Updated over a week ago

Transfer clients in bulk

How to transfer two or more clients to groups or agents

Written by Lautaro Schiaffino
Updated over a week ago

Transfers in WhatsApp

How to send clients to a certain group

Written by Lautaro Schiaffino
Updated over a week ago

WhatsApp and Facebook Message Templates

Approved messages

Written by Lautaro Schiaffino
Updated over a week ago

Recovering deleted templates

How to re-activate WhatsApp templates that have been deleted

Written by Lautaro Schiaffino
Updated over a week ago

How to Create a Link to your WhatsApp Number

Allow your clients to contact you with just one click

Written by Lautaro Schiaffino
Updated over a week ago

Guidelines for Creating your WhatsApp Templates

Find out what types of templates WhatsApp allows and what type it doesn't

Written by Nahuel Gomez
Updated over a week ago

Integrate Facebook Ads with the WhatsApp Line Sirena Provides

Do this so that messages get to your agents. This tool is useful if you want to centralize all your communications in WhatsApp.

Written by Taylor ffitch
Updated over a week ago

Welcome Messages for Other Origins

Activate these templates to use when the client comes to you through channels other than WhatsApp or Messenger (ecommerce, forms).

Written by Nahuel Gomez
Updated over a week ago

Reports

An overview of your client service

Written by Lautaro Schiaffino
Updated over a week ago

First Response time

Find out the average first response time for your team

Written by Nahuel Gomez
Updated over a week ago

New contacts and conversations

Response times to your conversations and the performance of your agents.

Written by Lautaro Schiaffino
Updated this week

Team performance

How to asses your teams' performance

Written by Lautaro Schiaffino
Updated over a week ago

Quotes

Learn about your team's performance with respect to quotes and sales

Written by Lautaro Schiaffino
Updated over a week ago

Conversational Channels Reports

How to read usage data from conversational channels

Written by Lautaro Schiaffino
Updated over a week ago

Salesfloor Reports

Appointments and test drives

Written by Lautaro Schiaffino
Updated over a week ago

Activity

A report showing actions performed by your agents

Written by Lautaro Schiaffino
Updated over a week ago

The Date Filter and its Impact on Metrics📊

When do we measure by cohort?

Written by Lautaro Schiaffino
Updated over a week ago

Download Information as a Spreadsheet

Sirena facilitates converting tables to downloadable spreadsheets.

Written by Lautaro Schiaffino
Updated over a week ago

Converting XLS to CSV

How to convert your spreadsheet to a file that Sirena can process

Written by Lautaro Schiaffino
Updated over a week ago

CSV Files

How do you read these documents?

Written by Lautaro Schiaffino
Updated over a week ago

How to Set up Contact Archiving

Set a time limit for when archived conversations are assigned to another user and archive inactive conversations.

Written by Nahuel Gomez
Updated over a week ago

How to create and edit quick replies for your groups

Create and edit replies for your agents.

Written by Nahuel Gomez
Updated over a week ago

Update the working hours of your entire team

Office hours and days / Workday.

Written by Nahuel Gomez
Updated over a week ago

Activate / Deactivate "Unassigned list"

Learn how to disable the "Unassigned list" feature to configure your unassigned contacts.

Written by Nahuel Gomez
Updated over a week ago

Allowing Calls from Landline Phones

Choose whether your agents can make un-monitored calls

Written by Lautaro Schiaffino
Updated over a week ago

Enable Reasons for Rejection

How to configure reasons for rejection

Written by Lautaro Schiaffino
Updated over a week ago

Away Messages (WhatsApp and Facebook Messenger)

Use away messages to inform your clients about your service hours.

Written by Nahuel Gomez
Updated this week

Merging Duplicate Leads

What happens when you upload a lead who is already in the system?

Written by Lautaro Schiaffino
Updated over a week ago

Minimum number of contact attempts

Customize Sirena to the max!

Written by Lautaro Schiaffino
Updated over a week ago

Quotes and Product Catalog

Customize this section for your business

Written by Lautaro Schiaffino
Updated over a week ago

How to Add your Payment Information in Sirena

Important information so we can bill you for the service

Written by Lautaro Schiaffino
Updated over a week ago

Account Status

See your billing and account status

Written by Lautaro Schiaffino
Updated over a week ago