Sirena for Managers

App demo in 10 minutes

Complete step by step demonstration of Sirena for User Administrators

Written by Luca Bergamini
Updated over a week ago

How to update the working hours of your team

Office hours and days / Workday

Written by Wanda Polverini
Updated over a week ago

Group settings, new contacts waiting and average waiting time

Discover how to configure these options in Sirena

Written by Wanda Polverini
Updated over a week ago

How to activate and deactivate the "Unassigned list"

Learn how to disable the "Unassigned list" feature to configure your unassigned contacts

Written by Wanda Polverini
Updated over a week ago

Hide Contact Numbers

Learn how to activate and deactivate this feature in a few steps

Written by Wanda Polverini
Updated over a week ago

How do I invite users to Sirena?

Managers can invite users by sending an e-mail to each one.

Written by Nahuel Gomez
Updated over a week ago

How to edit a user’s information, role, and group

Learn how to changing information after creating a user

Written by Wanda Polverini
Updated this week

How to create users in Sirena

Add your agents so they can use Sirena

Written by Wanda Polverini
Updated over a week ago

How to delete users in Sirena

Learn how to remove users in Sirena

Written by Wanda Polverini
Updated over a week ago

How to set up closing and reassigning conversations?

Learn how to close inactive conversations and set a timeout for closed conversations to be assigned to another user

Written by Wanda Polverini
Updated over a week ago

What is a shared inbox? How can I set it?

A shared inbox for your agents

Written by Wanda Polverini
Updated over a week ago

How can I upload multiple clients to Sirena?

You can upload databases to Sirena through a CSV spreadsheet

Written by Wanda Polverini
Updated over a week ago

What happens when you upload a lead who is already in the system?

Merging duplicate leads

Written by Lautaro Schiaffino
Updated over a week ago

How to Create a CSV File for Bulk Uploads?

Ensure that your file is free from errors when you upload your database

Written by Wanda Polverini
Updated over a week ago

How to add a client manually

Learn how to add a client manually in Sirena

Written by Wanda Polverini
Updated this week

How to transfer clients in bulk

How to transfer two or more clients to groups or agents

Written by Lautaro Schiaffino
Updated over a week ago

How to delete, transfer and close clients in bulk

How to transfer, close or delete clients from your portfolio

Written by Luca Bergamini
Updated over a week ago

How to send WhatsApp Broadcast Messages

How to send mass messages through WhatsApp using Sirena

Written by Wanda Polverini
Updated this week

Closing Reasons

Learn to create, edit, and delete closing reasons in your conversations

Written by Wanda Polverini
Updated over a week ago

Create, manage and edit labels

Customize your labels according to the needs of your business.

Written by Nahuel Gomez
Updated over a week ago

What to Do When a Client Comes in Via a Different Distribution Method from What Was Configured

In this article, you'll learn how to verify what distribution rule was applied to a particular client.

Written by Nahuel Gomez
Updated over a week ago

How to edit distribution methods for a group

Edit the client assignment method for each group

Written by Wanda Polverini
Updated over a week ago

How to create custom distribution rules

Configuring lead reception

Written by Lautaro Schiaffino
Updated over a week ago

How to set exclusivity periods in distribution rules

What are them and how to set them

Written by Lautaro Schiaffino
Updated over a week ago

How to integrate leads coming from email with Sirena

Emails from platforms, Molusco Format, and customized emails

Written by Wanda Polverini
Updated over a week ago

How to set Emails in Molusco® Format

Discover how to use Sirena's standard email format

Written by Wanda Polverini
Updated over a week ago

Is it possible to integrate a form without using Molusco® Format?

Understand why this option is recommended only in special cases

Written by Wanda Polverini
Updated over a week ago

Additional Fields

Learn to request additional fields and start making the most of this feature

Written by Wanda Polverini
Updated over a week ago

How to Block Document Attachments

Request that document sending be blocked for one or more groups in your account

Written by Wanda Polverini
Updated over a week ago

What is the Migration Between BPS/WhatsApp Providers?

Understand what the migration between WhatsApp providers consists of and what the benefits are

Written by Wanda Polverini
Updated over a week ago

Steps and Conditions for Migrating Between BSPs

How to migrate between WhatsApp providers

Written by Mariana Flores
Updated over a week ago

What to do if the changes are not reflected?

Update after a resolved error or change.

Written by Lautaro Schiaffino
Updated over a week ago

I'm Not Receiving Sirena Browser Notifications

Find out what to do if you are not receiving Desktop notifications (Chrome). This applies to agents, administrators, and Sirena owners.

Written by Wanda Polverini
Updated over a week ago

I have to update or refresh to see new messages and/or contacts

Here are a few options if you are not able to see new messages until you refresh the screen

Written by Nahuel Gomez
Updated over a week ago

Advanced Debugging

Here are a few options for errors you may encounter when you using Chrome (they may also apply to other browsers)

Written by Nahuel Gomez
Updated over a week ago

How to clear cache, cookies and site data

How to make sure Sirena's bug fixes work

Written by Luca Bergamini
Updated over a week ago