Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies.
Integration with Zenvia Conversion allows you to unify the processes of attracting your target audience with targeted campaigns and tracking leads from the initial contact to the customer's purchase decision.
⚠️ Attention: To enable this integration, it is necessary to subscribe to both Zenvia Conversion and Zenvia Attraction.
Discover the main functionalities of the integration
This integration enables your messages sent through Zenvia Attraction to be replied to by your consultants in Zenvia Conversion. In this way, you provide a complete and centralized journey for your leads, while also increasing your sales.
Example: Send a promotional offer via WhatsApp through Zenvia Attraction. Respond to questions, doubts, or send payment links through Zenvia Conversion.
In other words, whenever a lead responds to a notification sent through WhatsApp, it will automatically open a conversation for your consultants in Zenvia Conversion.
⚠️ Attention: Currently, this integration is only available for the WhatsApp channel.
How to activate Zenvia Conversion + Zenvia Attraction integration
The process to activate this integration is straightforward and consists of just two steps:
1. You need to have one of the Zenvia Attraction plans subscribed to since it is through this platform that you will send notifications and manage your campaigns. To learn about the available plans and subscribe, visit the product page on the platform.
2. During the configuration of your account, you need to use the same WhatsApp number that you have registered in Zenvia Conversion. This way, any response obtained from a Zenvia Attraction message will be automatically directed to Zenvia Conversion.
Once the Zenvia Attraction account is activated, your consultants will be able to interact quickly with your clients and leads in the Chats tab in Zenvia Conversion.
The origin of the contact will appear with the name and content of the campaign triggered via Zenvia Attraction.
💡 Tip: Check out this article on how to send bulk WhatsApp messages in Zenvia Attraction to increase your sales with Zenvia Conversion.
How to enable or disable Zenvia Conversion Bots
Zenvia Conversion Bots is a native chatbot in Zenvia Conversion that allows you to automate messages and forward your customers' responses to your consultants.
After activating the integration between the platforms, you can choose whether you want Zenvia Conversion Bots to automatically respond to messages received as a response to a WhatsApp message from Zenvia Attraction.
To enable or disable Zenvia Conversion Bots, follow these steps:
1. Access the Customer service channels page in Zenvia Conversion.
2. Select the channel that has the same line connected to Zenvia Attraction for WhatsApp messages.
3. In the Zenvia Conversion Bots tab, enable or disable the Set up replies for Zenvia Attraction option.
And that's it! Now, Zenvia Conversion Bot will automatically respond to (or not) messages received through Zenvia Attraction campaigns.
Chat Assignment of Zenvia Attraction campaigns in Zenvia Conversion
The Chat Assignment is a new functionality of the Zenvia Attraction integration with Zenvia Conversion that allows you to select which Group or Agent the Zenvia Attraction campaigns will be transferred to.
Additionally, it's also a way to identify all your Zenvia Attraction campaigns within your conversations in Zenvia Conversion.
How to configure the Chat Assignment in Zenvia Conversion
Follow the step-by-step guide to configure it:
1. Access Customer service channels.
2. Select the WhatsApp channel that has the same line registered in Zenvia Attraction.
3. Click on Chat Assignment.
4. To set up the rule, whether to assign it to a Group or an Agent, click on Choose an Assignee, located on the right side of the screen.
5. After selecting, click on Save rule.
Editing an Chat Assignment
If you want to change or edit an Chat Assignment, click on the pencil icon, located on the right side of the screen, to make the desired configuration changes.
After that, click on Save rule.
Done! Now, all messages received through campaigns triggered by Zenvia Attraction will be answered by the chosen Group or Agent in the Chat Assignment.
⚠️ Attention: With the default Chat Assignment active and configured, Zenvia Conversion Bot will be disabled, as one replaces the other.
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