In Sirena, after you receive contact from a lead through one of your Meta (Facebook, Instagram) campaigns, you can view all the details of the ad through which the client entered the generated conversation.

The fields are the following:

FacebookID: ID referring to the advertisement or post;

Origin: it will always be Meta;

Time stamp: data from the moment the lead was generated;


Title: Headline used in the ad that generated the message. In bold in the gray box (it may not come if the ad does not have it);


Body: Body from the ad that generated the message. Non-bold text from the gray box (it may not come if the ad does not have it);


URL: leads to the ad or post, opening this URL takes you to the ad seen by the customer;


Image: the image the customer viewed and clicked (may or may not appear).

You can view each of the fields mentioned in the image below:

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