What is Zenvia Flow?
Flow is a communication platform that allows you to structure automated journeys, in addition to making connections with different systems, using the channels provided by the platform: Facebook, RCS, SMS, Voice, WhatsApp and Web Chat*.
¿How does it work?
Flow simplifies communication processes
It integrates with dozens of software through its API.
It allows you to create virtual assistants (chatbots) for WhatsApp in a completely personalized way.
It captures leads and develop satisfaction surveys.
It creates notifications generated manually or by automations.
Flow generates higher revenue, satisfaction and/or lower operating costs.
Your company can build internal workdays to collect information from your employees and feed your CRM or management system.
Allows you to create WhatsApp notifications about product launches or company news.
At the moment, this integration is in BETA
*Currently only available for Whatsapp, but soon we will add Instagram and Facebook Messenger.
It is not possible to use Sirena Bots and Zenvia Flow simultaneously. Installing one overrides the other.
We are working to be able to enter the hierarchy of groups, so that the Bot can end up referring to the corresponding group.
We are working so that the bot can create a direct Lead to an agent.
Soon, in addition, Zenvia Flow will be able to create leads only with a phone number.
If the conversation is closed from Sirena, the communication stream goes back to Flow.
At the moment, if there are no agents available in the desired group, the lead is not created in Sirena and the conversation is closed.
"Reassignment Days" for Zenvia Flow are not currently available.
Where to request it?
Click here for more information from one of our specialists.