Zenvia Bots is a communication platform that allows you to structure automated journeys, in addition to making connections with different systems, using the channels provided by the platform: Facebook, RCS, SMS, Voice, WhatsApp and Web Chat.

¿How does it work?

Bots simplifies communication processes:

  • It integrates with dozens of software through its API;

  • It allows you to create virtual assistants (chatbots) for WhatsApp in a completely personalized way;

  • It captures leads and develop satisfaction surveys;

  • It creates notifications generated manually or by automations.

Bots generates higher revenue, satisfaction and/or lower operating costs

  • Your company can build internal workdays to collect information from your employees and feed your CRM or management system;

  • Allows you to create WhatsApp notifications about product launches or company news.

1 - From Apps, click the "+" icon at the bottom right of the screen and then select the Zenvia Bots integration:

2 - Select a group to install the app and press "Install":

3 - To finish the installation, you will have to accept the terms and conditions shown below:

In Conversational Channels, you can already see the option to configure Zenvia Bots:

It is also necessary to configure a WhatsApp line in app.zenvia and add the same WhatsApp line in Conversion.

The path to check if the WhatsApp line is configured properly in app.zenvia is available below:

Products → All channels → WhatsApp → Account:

In addition, it is mandatory to create a token with the WhatsApp line as "token name", see the example below:

Path: Developers → Tokens And Webhooks:

This token needs to be configured on the WhatsApp line configuration.


  • The integration has an extra cost and at the moment it is in BETA;

  • To develop a flow, we recommend that you hire a package of hours from the Professional Services team, and that team will take care of building the flow, testing it, and helping you with any failures unless you are a client of one of our Zenvia partners, in which case, you can count on their help to develop your flow. Keep in mind that the Support Team only provides help for specific issues regarding platform failures, not errors due to the construction of the flow.

  • Currently only available for WhatsApp and only one bot per line is recommended;

  • It is not possible to use Zenvia Conversion Bot and Zenvia Bots simultaneously. Once Zenvia Bots is installed, Zenvia Conversion Bot is automatically disabled;

  • The Zenvia Conversion + Bots integration allows conversations to reach human agents in Zenvia Conversion through a plugin after going through flow automations. After the contact in Zenvia Conversion , the conversations can return to the flow and continue with other automations.

  • We are working to be able to enter the hierarchy of groups, so that the bot can end up referring to the corresponding group, in addition to allowing the bot to create a direct lead to an agent;

  • Soon, it is estimated that Zenvia Bots will be able to create leads only with a phone number;

  • If the conversation is closed from Zenvia Conversion, the communication stream goes back to Bots;

  • At the moment, if there are no agents available in the desired group, the lead is not created in Zenvia Conversion and the conversation is closed;

  • "Reassignment Contacts" for Zenvia Bots are not currently available.

Where to request it?

Click here for more information from one of our specialists.

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