Things you should know about the past sprint

Features in production ⚙️

Easier WhatsApp number validation in Self Service Process

Quick replies in the middle of the conversation.

Transfer as a closure reason in Resolution Dashboard

Features in development ⚒

Instagram as a channel in Self-Service Process

The next sprint finishes on August 18th. This is the focus of our team:

Apps: Front end interactive messages. Solve issues in Facebook Leads.
Communications: Improvements on agents interface. Gifs and stickers in conversations. Custom fields in HSM.
Conversational Channels: Solve issues in Facebook Messenger. Working on bots reports.
Structure: Working on first conversation onboarding in sign-up. Add Facebook as an eligible channel in sign-up.

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