Things you should know about the past sprint
Features in production ⚙️
Easier WhatsApp number validation in Self Service Process
Quick replies in the middle of the conversation.
Transfer as a closure reason in Resolution Dashboard
Features in development ⚒
Instagram as a channel in Self-Service Process
The next sprint finishes on August 18th. This is the focus of our team:
Apps: Front end interactive messages. Solve issues in Facebook Leads.
Communications: Improvements on agents interface. Gifs and stickers in conversations. Custom fields in HSM.
Conversational Channels: Solve issues in Facebook Messenger. Working on bots reports.
Structure: Working on first conversation onboarding in sign-up. Add Facebook as an eligible channel in sign-up.