From Sirena, you can reply to all customers who contact you by direct message from Instagram. Here’s how it works:
You will receive a derivative client to you via Sirena Bots, or even through the transfer of a colleague.
This is how it will look from the client screen prior to being transferred.
Once in conversation, your customer will be able to see your answers as if you were responding from the business account!
In addition, you have the feature of Instagram Stories, with which you can:
Respond when customers interact with your stories.
Reply to those who mention you in their stories.