Where can I find my bill from Sirena?

You can find your bill directly on the platform as an manager user.

Bills are also emailed to the contact we have in our database. If you have any issues receiving bills or want to change your contact email, contact billing@sirena.app.

Who should I contact about discounts or cancelling my account?

You can contact our team at cs@sirena.app, they will handle discounts or cancellation as appropriate.

How much does the Basic Plan cost and what does it include?

The Basic Plan costs $99 USD per month and includes three users.

How much does the Pro Plan costs and what does it include?

The Pro Plan costs $299 USD per month and includes five users.

What is an extra seat?

Extra seats are extra users you can buy in addition to the users included in your plan.

What is an extra seat purchased?

An extra seat purchased is a user license purchased in advance.

How much does an extra seat cost?

The cost of an extra seat varies depending on the plan you are subscribed to.

How much does an extra seat cost for a Basic Plan?

The cost of an extra seat for clients with the Basic Plan is $29 USD.

How much does an extra seat cost for a Pro Plan?

The cost of an extra seat for client with the Pro Plan is $39 USD.

How can I request an extra seat?

You can request additional users by emailing billing@sirena.app and including the number of extra users you would like to purchase.

When will I be billed for an extra seat?

You will see the cost of an extra seat on your next bill.

How can I cancel an extra seat or extra users?

You can remove them yourself as an administrator user. We show you how here.

What is a WhatsApp credit pack?

A WhatsApp credit pack is the way we allocate billing for WhatsApp messaging. Each pack costs $10 USD.

What is the value of a WhatsApp credit pack?

The cost of WhatsApp messages depends on the country where your WhatsApp line is based. You can see more details on our pricing page in the See WhatsApp Costs by Country section.

How many WhatsApp credit packs can I use a month?

You can use as many credit packs as you need every month.

Can I buy WhatsApp credits in advance?

Yes, you can buy WhatsApp credits in advance.

How does WhatsApp bill?

WhatsApp usage is billed in arrears at the end of the month. You will see your monthly WhatsApp use for the month on your bill.

Where can I see details of my WhatsApp use?

You can see WhatsApp messages grouped by inbound, outbound, and by line if you have more than one in Sirena.

How much does a WhatsApp line cost?

Each WhatsApp line costs $125 USD.

What are Sirena's billing periods?

Sirena offers the following billing periods: Monthly, Quarterly, Bi-annually, and Annually.

When is my bill due?

Bills are due 20 days after they are issued. This date will vary depending on your billing period.

What payment methods can I use to pay for Sirena?

We offer various payment methods depending on the country you are in:

Argentina:

  • Credit card, payment debited automatically every month.

  • Bank transfer.

Mexico:

  • Credit card, payment debited automatically every month.

  • Bank transfer for plans with a monthly cost of over $1,000 USD.

Brazil:

  • Credit card, payment debited automatically every month.

  • Voucher.

USA (and the rest of the world)

  • Credit card, payment debited automatically every month.

  • Bank transfer for plans with a monthly cost of over $1,000 USD.

Does Sirena accept payment in cash?

Unfortunately, we do not accept cash payments. We only accept automatic payment via credit card, bank transfer, or voucher (Brazil).

Does Sirena accept payment via PayPal?

Unfortunately, we do not accept payments via PayPal. We only accept automatic payment via credit card, bank transfer, or voucher (Brazil).

How can I change my credit card information in Sirena?

To upload a credit card or change the credit card information you have saved currently, sign in as an administrator and follow these instructions.

Where can I see my account status?

You can see this information in the "Account Status" section you'll find as an administrator user. For more information, we recommend you read this article.

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