Shopify App

How to activate and use the Shopify app.

Diego Pereda avatar
Written by Diego Pereda
Updated over a week ago

With this app you can send automatic messages through WhatsApp every time you receive a new order from Shopify, also, you can send all the information about your products directly from the conversation with your client in Zenvia Conversion.

⚠️ ⚠️⚠️ IMPORTANT: is necessary that customers who buy through Shopify have a phone number assigned: in this way they can be contacted via Zenvia Conversion. To make the phone number a mandatory field, check this out:

  • In Shopify, go to Settings and then the Checkout option.

  • Within the Payment screen, go to "Shipping address phone number", and check "Required".

Activate the app

1- Go to Apps and click on the Shopify icon.

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2- In addition to giving you the possibility of installing the app, you will be given relevant information on how to use it:

  • To send product details, you will have to search for it by its SKU number (product reference number )

  • You can access this app from the conversation bar with your contact.

  • To send an automatic template, you must select the option from the app's installation screen.

  • Choose the template you want to use or request a new one.

3- Once is it installed, you will be able to access to activate the app on your account. Copy and paste your store URL. Press "Send" and then "Connect".

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4- You will be redirected to your Shopify account, where you must give the permissions to connect Zenvia Conversion with Spotify.

5- Back in Zenvia Conversion, activate the option to send the automatic template you want. You can use any of the templates that you have previously activated for your group.

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6- Click on Save to finish.

Using the app

1- Go to any of your conversations and click on the + symbol at the bottom of the screen.

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2- Click on the Shopify icon. A screen will open, where you can place the product's SKU. A preview of the message will appear.

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3- You can choose whether or not you want to add the price and description. Press the "send" button and the client will receive the message on WhatsApp!

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