This functionality allows mentioning other users within conversations, so that they are notified of comments, recommendations, and feedbacks.

IMPORTANT: This feature is intended for teams that work with Shared Inbox and, at the moment, it is only enabled in Sirena for browsers and Desktop app.

1- Go to the conversation, press the + in the bottom bar and then click on the Notes icon.


2- Write a note, and when mentioning your partner, press the "@".

3- To send the note, press the green checkmark.


Your teammate will see the notification in the upper right corner of the screen (remind him to have browser notifications enabled).


You can also review them all in the notification centers located on IOS or Windows.


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