Zenvia Conversion

Zenvia Conversion allows you to see within the conversation when a customer responds to a specific message, be it with a text, a file or an image.

Note: You can only see messages cited by contacts, you cannot send citations from Zenvia Conversion, this is due to a limitation by the WhatsApp API that does not allow it.

<a href="" rel="nofollow noopener noreferrer" target="_blank">How to Forward Messages in Zenvia Conversion</a>

<a href="https://help.sirena.app/en/articles/3383472-how-to-add-notes-in-sirena" rel="nofollow noopener noreferrer" target="_blank">How to add notes in Zenvia Conversion</a>

<a href="https://help.sirena.app/en/articles/4564954-differences-between-sirena-and-whatsapp-business" rel="nofollow noopener noreferrer" target="_blank">Differences between Zenvia Conversion and WhatsApp Business </a>

- <a href="" rel="nofollow noopener noreferrer" target="_blank">How to Forward Messages in Zenvia Conversion</a>
- <a href="https://help.sirena.app/en/articles/3383472-how-to-add-notes-in-sirena" rel="nofollow noopener noreferrer" target="_blank">How to add notes in Zenvia Conversion</a>
- <a href="https://help.sirena.app/en/articles/4564954-differences-between-sirena-and-whatsapp-business" rel="nofollow noopener noreferrer" target="_blank">Differences between Zenvia Conversion and WhatsApp Business </a>

Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly

Customer reply to a specific message

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