Things you should know about the past sprint

Features in production ⚙️

CSAT Score in Team performance dashboard

Channel outage Slack alert

Close contact through Zapier

Features in development 🛠

Apps description dialog: text and video to explain how our apps work.

Customer Satisfaction: changes in how we qualify agents.

Soon clients are gonna be able to send files to prospects through the API

The next sprint finishes on February 17th of 2021 and this will be the focus of our team:

Apps: working on an app to setup webhooks.
Communications: Changes in Quotes feature.
Conversational Channels: start to develop automatic line requests.
Structure: Solve billing issues. Send information to Hubspot and Planhat.

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