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How to request contact details with Zenvia Conversion Bots
How to request contact details with Zenvia Conversion Bots
With Zenvia Conversion Bots you can request your client's name, email, and WhatsApp.
Diego Pereda avatar
Written by Diego Pereda
Updated over a week ago

To activate this feature:

2- Select the channel. This can be one of your WhatsApp lines or a Facebook page.

3- In Zenvia Conversion Bots, select the "Ask for contact information" option.

4- If you have selected a WhatsApp line or a Facebook messenger channel, you can activate the questions: "What is your name?" and/or "What is your email address?".

5- Click "Save" to activate these questions.

IMPORTANT: it is very helpful to ask clients who reach you through Facebook for their WhatsApp number. That way you can add them as a contact for a more fluid communication.

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