To activate this feature:
2- Select the channel. This can be one of your WhatsApp lines or a Facebook page.
3- In Sirena Bots, select the "Ask for contact information" option.
4- If you have selected a WhatsApp line, you can activate the questions: "What is your name?" and/or "What is your email address?" On Facebook, you can choose: "What is your name?" and/or "What is your WhatsApp number?"
5- Click "Save" to activate these questions.
IMPORTANT: it is very helpful to ask clients who reach you through Facebook for their WhatsApp number. That way you can add them as a contact for a more fluid communication.