Welcome messages are an important first step to help your clients get information as quickly as possible.

To create your welcome messages:

  1. Go to Conversational Channels and select your WhatsApp line or Facebook page.

  2. In Zenvia Conversion Bots, select the pencil icon to edit your welcome message.

mensaje de bienvenida bots

3. Compose your message and click "Save."

It's also important to set up a separate away message for when the agent and/or business is not responding to clients.

It is very important that there messages are not redundant and they clearly communicate the two different situations. For example:

Welcome Message:

Thank you for contacting My Business. You can get all your questions answered here.

Away Message:

Our agents are not available at this time. Our service hours are Monday through Friday, 10:00 AM to 6:00 PM, and Saturday 10:00 AM to 5:00 PM.

To learn how to create an away message, click here.

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