At Sirena, we've come to understand that the key to successful communications for any business is instant response times.
That's what makes it so fundamental to calculate the average time it takes for a contact to get a response from one of your agents.
This report calculates the response time for the first message, whether its a test or a call. This doesn't take into account automated responses such as welcome messages or bot responses.
Plus, you can select a date an run a comparison to a previous date.
Number of contacts per day
The average response time is accompanies by a graph showing the number of new contacts received.
This parameter is based on the time period you use, whether days, weeks, months, or years.