At Zenvia Conversion, we've come to understand that the key to successful communications for any business is instant response times.
That's what makes it so fundamental to calculate the average time it takes for a contact to get a response from one of your agents.
This report calculates the response time for the first message, whether its a test or a call. This doesn't take into account automated responses such as welcome messages or bot responses.
Plus, you can select a date an run a comparison to a previous date.
Number of contacts per day
The average response time is accompanies by a graph showing the number of new contacts received.
This parameter is based on the time period you use, whether days, weeks, months, or years.