This functionality allows you to manage your team's work schedules instantly, without having to modify the settings for each agent.
2- Select all the users for whom you want to modify the work schedule, or choose the team.
3- Click on the clock icon, which is located on the top right of your screen.
4- Click on "Add schedule". Select day / s and time / s and press "Save".
Take into consideration that the default value for this setting is “disabled” which means the agents is available 24/7 for receiving new clients
How is it that the away message and the working hours are related?
If you have the away message on and the default setting for working hours, the away message will never be sent
If the away message is on, it will only be sent when the agent who has assigned the client is out of office.