All Collections
Conversational Channel
How to set custom fields for WhatsApp and Facebook Messenger templates
How to set custom fields for WhatsApp and Facebook Messenger templates

You can edit the HSM messages before sending them.

Diego Pereda avatar
Written by Diego Pereda
Updated over a week ago

This feature allows you to customize pre-approved templates just before submitting them.

Now the templates are flexible to send variable data, such as order or procedures numbers, names, times, among many others.

Here's how to do it:

1) You should first have a creation of your templates, as shown in this tutorial.

2) Once in a conversation, choose a template and start editing the available fields.

templates edition

3) Send it!

Related articles:

Did this answer your question?