At Zenvia Conversion, we understand how useful it is for companies to be able to send mass messages through WhatsApp while still complying with all the app's policies.

To send your template via mass broadcast, follow these steps:

1 - Go to the Contact Panel

2 - After selecting the multiple recipients for your company's messages, the next step is to click the megaphone icon, as you can see in the image below, on the upper right margin:

3 - After you click the megaphone, a window will open that will allow you to choose which WhatsApp line will send out the mass message.

Click "next":

4 - In this step, choose a template to use and press "next" again:

5 - Next it's time to work in the template to set up the mass WhatsApp message that will be sent to multiple recipients.

You'll see a warning about a default value you'll need to add in case some client information is missing. For example, if the recipient's first name is not available, you could replace it with a greeting. "I hope you have a good day" would work.

6 - When you click send, your mass WhatsApp message will be sent to all the previously selected recipients.

IMPORTANT: If any of the contacts to whom you are addressing the message does not have an active WhatsApp line, the following error will be displayed:


  • All messages are pre-approved templates, so they will have a cost, according to WhatsApp policies.

  • Basic Plan has a limit of 100 templates per day, that is, you can send a mass massage to 100 contacts at a time every 24 hours.

  • PRO Plan has a limit of 500 templates per day, that is, you can send mass massage to 500 contacts at a time every 24 hours. If you want to extend the limit, you should consult our Support Team.

Note: It is not possible to make broadcasts via Facebook Messenger and Instagram, only through WhatsApp.

Related articles:

Did this answer your question?