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How to search for specific messages in Zenvia Conversion
How to search for specific messages in Zenvia Conversion

Zenvia Conversion allows you to search for specific messages in conversations with clients

Diego Pereda avatar
Written by Diego Pereda
Updated over a week ago

In your phone:

To find messages in your conversations with clients you have two valid ways.

On the one hand, you can search through all your conversations:

Go to "My Portfolio" and click on the magnifying glass at the top.

Once in the search bar select "Messages".

Enter one or more words and Zenvia Conversion will find the results.

Tip: This feature is very useful for tracking how much a product is offered to a customer. Just write the corresponding word and you will see all the times that term has been mentioned.

You can also specifically search for a message within the conversation with a particular contact by clicking on the magnifying glass located to the right of the conversation.

In your computer:

  1. Go to the magnifying glass icon in the upper left corner of the screen

  2. Click in Contacts, in the upper right corner of the screen, and then select Messages

3. In the typing bar, write the word(s) you want to find in your conversations

Note that you can also filter your search by clicking in the filter icon:

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