Sirena allows you to create distribution settings for clients who contact your business via WhatsApp.
You can set these guidelines by going to Settings >WhatsApp.
You’ll see two options on the screen: “Assigned to:” and “Available for:”
Assigned to: this indicates the group you would like to receive new clients when they contact your business via WhatsApp.
Available for: this option should always be set to a parent group of the group you entered for Assigned to. That way, any other child group of that parent can continue to work with the client if they are transferred.