Setting an Away Message

Set an automatic out of office reply for after hours

Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

With Zenvia Conversion you can set an out of office message to be sent to your clients when they contact you outside working hours. 

1 - Go to Conversational Channels in the menu on the left and select the channel in which you want to make the configuration (WhatsApp, Facebook Messenger or Instagram):

2 - Once in the channel, choose the "Automate Replies" option and choose the option that corresponds to "Away message":

Press the pencil to edit and on this screen, you will see three options:

  • Always Send: use this when you want an away message to be sent every time a customer contacts you.

  • Outside of office hours: it is the message that the advisor will automatically send during the hours that he himself has configured as out of office.

  • Custom schedule: you can configure the schedule in which the absence message will be sent and, in addition, write the response. This message will work at the interval you want, one time only.

Once you have selected the option that best suits your business, you will be able to write the absence message that you want to transmit to clients when they write or when the advisor is out of working hours.

To send this message automatically, each agent will need to set their work hours.

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