In the "Reports" section, you'll find various graphs showing usage for WhatsApp, which will help you to monitor your conversations. You can filter each report by day and group.
Performance by channel
This table shows results for each channel integrated with Sirena. For each channel, you can see the number of sessions initiated by the client and by the agent, as well as the total number of messages sent and received. You can also see the cost of the message by billing period.
Channel: In this table you can see information about your team’s WhatsApp use.
By business: Sessions started by your team via template message.
By contact: Sessions started by direct messages from your clients.
Messages sent: Total messages sent during the chosen time period.
Messages received: Total messages received in the chosen time period.
WhatsApp Cost (USD): Line usage charges incurred in the chosen time period.
Sessions over time
In this graph you can see statistics organized by who began the sessions. You can filter by day or month and choose the channel.
Since WhatsApp charges a larger amount for initial messages sent by businesses than for those sent by clients, it's important to monitor this graph to evaluate actions that can increase initial incoming messages.
Messages over time: sent vs. received
This graph shows the data on messages sent and received on each channel.
A number of sent messages that is much higher than the number of messages received can indicate that clients consider your messages spam.