This allows you to define the work hours when an agent can receive Sirena notifications. If the agent is not available, an alert will appear saying that it is outside the agent's working hours.
Outside working hours, an agent:
Will not receive new clients.
Can decide to work normally, but will not receive notifications.
To configure this setting:
Go to Settings > My Settings > Office Hours
2. Select the desired day(s) and time(s) and click "Save."
IMPORTANT: We recommend enabling this setting only if it is necessary. Activate this setting reduces your flexibility to manage the platform.
Default: Disabled (24 hrs., 7 days a week).