Sirena merges leads with duplicate information.

The current criteria for merging is established for cases in which the phone number and email for a new client match those of a previous client (the client's name is not taken into account).

You can also define define how long a duplicate client will be merged and sent to the same agent.

Once the merging period is over, a new client will be created and may be assigned to a new agent.

Default value: 90 days

To change this setting, contact

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