Configure the exclusivity period for the first agent with a new client
This allows you to define the maximum time that the agent will have to contact a client exclusively. After that maximum time has passed, Sirena will start to notify other team members that there is a client waiting. The first to contact the client will retain them (shark tank mode).
Default: 5 minutes
To change this setting:
- Go to the "Administration" section on the side panel, then go to "Channels."
- Next, choose the lead-generation channel whose exclusivity period you want to change.
- Go to the "Distribution Rules" section and click the edit icon.
4. In the "Choose strategy" section, select the appropriate "Group" or "User" and assign the desired exclusivity period.
5. Click "Save."