The "Pending" section in the "Conversation" tab works as a filter, in witch you'll find those contacts that are waiting for some interaction.
They may be client messages or expired reminders, like in this example:
Related articles:
How can I see my pending clients?
Check how you can view clients pending interaction in Zenvia Conversion
Written by Wanda Polverini. Updated over a week ago
Did this answer your question?