The "Pending" section in the "Conversation" tab works as a filter, in witch you'll find those contacts that are waiting for some interaction.
They may be client messages or expired reminders, like in this example:
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Check how you can view clients pending interaction in Zenvia Conversion
The "Pending" section in the "Conversation" tab works as a filter, in witch you'll find those contacts that are waiting for some interaction.
They may be client messages or expired reminders, like in this example: