It may be that after an error has been resolved or a change has been made, this may not be reflected in the app.

It is probably because the browser (Chrome, Safari, Explorer, Firefox, etc.) did not load the new version of Zenvia Conversion in which the changes have been made.

Log out and log back in to resolve the issue:

  1. Log in using Google Chrome.

  2. Logout (your session will close automatically).

  3. Log in again. 

If this doesn’t work, we recommend following the steps of this article to clear cache, cookies, and site data.

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