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What are quick responses and how to create them?
What are quick responses and how to create them?

Create and edit customizable responses for your agents

Wanda Polverini avatar
Written by Wanda Polverini
Updated over a week ago

Quick replies are responses that each user or group can create to speed up the sending of frequently used messages (except for cases of first contact and re-contact, where templates must be used).

Create your own response:

1 - Go to Settings > My Profile and in the "Quick Replies" section click "Manage":

A window will open where you can see responses you have created and can create a new one or delete any of the ones that do not interest you.

2 - Press "Create Quick Responses" to generate a new response for WhatsApp, Facebook Messenger, Instagram or E-mail (in which case you will need to add a subject line).

You can also add auto-filled customized information such as your name, the client's name, or a quote.

Click "Save" to create the response, which can be used whenever you want.

How to create and edit quick replies for your groups

1 - Go to Groups&Users and press the quick reply icon, which you'll see on the right of the screen:

2 - Click on "Create Quick Responses" and add a title to the template, write the message, and a custom field, in which case you need it:

3 - Press "Save" and you're done! Your agents can use this quick reply whenever they want.

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