Quick Replies are responses that users can create to facilitate sending commonly-used messages (except in the case of first contact or re-contact).
Create your own response:
Go to "My Profile" and in the "Quick Replies" section click "Manage."
2. A window will open where you can see responses you have created and can create a new one. Create a new quick reply by clicking the icon at the bottom of the page.
3. You can create a new response for WhatsApp, SMS, or Email (in which case you will need to add a subject line). You can also add auto-filled customized information such as your name, the client's name, or a quote. Click "Save" to create the response, which can be used whenever you want.